Senior Director, Control Tower

🕒 vor 22 Tagen

🌵 Arizona, California, +28 weitere Bundesländer – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $160.839 - $268.065 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Direktor

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

ShipBob, Inc.

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2014

🛍️ eCommerce

☁️ SaaS

💰 €200.000.000 Series E im 2021-06

eCommerce • Logistics • SaaS

ShipBob, Inc. ist ein umfassender 3PL-Dienstleister (Third-Party Logistics), der sich auf die Auftragsabwicklung im E-Commerce spezialisiert hat. Sie bieten eine vollständige Fulfillment-Plattform mit OMS, IMS, RMS, ERP und Analysen, um Fulfillment-Prozesse zu automatisieren und zu optimieren. Mit einem Fokus auf Omnichannel- und B2B-Fähigkeiten unterstützt ShipBob Unternehmen dabei, über Online- und Offline-Kanäle zu verkaufen, während sie Dienstleistungen wie Bestandsmanagement, Anpassungen für einzigartige Unboxing-Erlebnisse und End-to-End-Managed-Fracht anbieten. Ihr globales Netzwerk ermöglicht effizienten 2-Tage-Versand innerhalb der kontinentalen USA und erleichtert die globale Expansion mit Fulfillment-Zentren in mehreren Ländern. Darüber hinaus integriert sich ShipBob mit beliebten E-Commerce-Plattformen wie Shopify und Amazon und unterstützt eine Vielzahl von Branchen, darunter Gesundheit, Schönheit und Bekleidung. Ihr technologiegetriebener Ansatz verbessert die Automatisierung der Lieferkette und bietet weltweit zuverlässige und transparente Logistiklösungen.

Beschreibung

• Manage and direct global ShipBob Control Tower and Merchant Operations teams operating across all time zones. Of importance will be the responsibility to set the vision and standards, direct both functions, and build high-performing teams aligned with the strategy to supervise the major functions inherent within the scope of responsibility. • Lead and scale a large, remote Merchant Operations team based in India — a customer-facing function focused on delivering exceptional merchant experiences. Establish service standards, set cultural tone, build a merchant-first operating model, and develop the organizational capability to rapidly grow alongside ShipBob’s merchant base. • Champion the deployment of AI-driven tools and process automation within Merchant Operations to improve service quality, reduce resolution times, and increase team capacity without proportional headcount growth. • Provide cross-cultural leadership to a geographically distributed organization, fostering an inclusive, high-accountability culture that bridges time zones, communication styles, and organizational contexts. • Accountable for establishing performance objectives, developing operational metrics aligned with these objectives, and delivering results on behalf of ShipBob merchants. • Inform product roadmaps to achieve scale at ShipBob by transitioning manual control tower and merchant operations work into technology-driven mechanisms; actively identify and implement AI solutions that address merchant experience challenges and create operational leverage without adding headcount. • Develop and maintain a high-bar organization by selecting, appointing, and developing people who embody the culture, skills and drive contributing growth of ShipBob. • Drive associate engagement throughout teams to improve leader and business performance. • Direct all functions within budgets and drive cost improvement year-over-year. Develop effective organizational structures. • Create a motivating environment to help people through change in a positive manner successfully; foster open communications, continuous improvement, and innovation; minimize complexity; maintain stability; involve others in decision making. • Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives. • Additional duties and responsibilities as necessary.

🎯 Anforderungen

• BS/BA degree in Transportation, Logistics, Supply Chain, Business Administration, or related field from an accredited college or university; MBA or MA/MS in supply chain management, operations, or business is a plus. • 10+ years of operational leadership experience with a strong blend of supply chain and customer service or merchant operations; demonstrated ability to build, scale, and culturally lead large remote service teams. • Proven experience leading large-scale remote customer service or merchant operations teams, ideally in a global or offshore context, with a track record of improving merchant or customer satisfaction at scale. • Working knowledge of lean methodologies, process improvement, and the operational metrics and systems that drive continuous improvement across both logistics and customer service environments. • Excellent research skills and solid business acumen. • Experience managing and operating P&L responsibilities of $200M+ annual supply chain/logistics spend.

🏖️ Vorteile

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays & Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)