Customer Success Manager

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SINGU

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2009

☁️ SaaS

SaaS

SINGU ist eine KI-gestützte CAFM- (Computer-Aided Facility Management) und CMMS- (Computerized Maintenance Management Software) Plattform für Immobilien- und Liegenschaftsteams. Sie zentralisiert Gebäude- und Portfoliooperationen — Arbeitsaufträge, präventive und prädiktive Wartung, Geräte- und Bestandsmanagement, Inspektionen, Mieterfahrung, Lieferanten- und Angebotsmanagement sowie ESG-/Betriebsdatenerfassung — und fügt eine KI-Ebene (SINGU AI) hinzu, die Inspektionsberichte liest, Geräte-Risiken kennzeichnet, Arbeitsaufträge vorbefüllt, Geräte aus Fotos erfasst und Portfoliofragen in einfacher Sprache beantwortet. Die Plattform richtet sich an Facility Manager, Immobilienverwalter, Eigentümer und Asset-Manager, ESG-Beauftragte und Dienstleister in Branchen wie Einzelhandel, Büro, Logistik und Facility-/Immobilienmanagement. SINGU hat kürzlich die Übernahme von QRmaint bekannt gegeben.

Beschreibung

• Own the customer relationship and experience – be the strategic partner and trusted advisor to our UK Customers, providing insights, best practices, and proactive guidance that ensures they're thriving and achieving their goals with Micad. • Conduct strategic account management – lead regular check-ins, business reviews, and performance assessments with key accounts, ensuring alignment between customer objectives and our solutions. • Become a product expert – develop deep knowledge of our platform to guide customers on best practices, unlock hidden value, identify new use cases, and ensure they're maximizing the full potential of Micad's capabilities. • Work cross-functionally – collaborate seamlessly with Sales, Product, Engineering, and Marketing, serving as the voice of the customer internally and advocating for improvements that enhance user experience. • Shape the future of CX at SINGU – help us build a Customer Success team that's the best in Europe by continuously gathering customer feedback, analysing trends, and driving meaningful change.

🎯 Anforderungen

• Proven customer success experience – you have a track record in customer success, account management, or similar client-facing roles (ideally in SaaS, technology, or B2B), with strong problem-solving skills and the ability to manage multiple accounts while keeping customers at the heart of everything you do. • Excellent communicator and relationship builder – you're empathetic, connect easily with people, build trust quickly, and can translate complex ideas into clear guidance. • A growth mindset with contagious energy – you thrive in fast paced environments, and are always looking for ways to improve both yourself and how we do things. • Goal driven and self-motivated – you don't wait for tasks; you create them and chase them down. You take full ownership of your work. • Data-driven and technically proficient – you're comfortable with CRM software (e.g., Vitally, Jira, Zoho) and customer success tools, can analyse customer metrics to drive improvements.

🏖️ Vorteile

• Permanent contract with competitive yearly salary up to £65,000, based on your experience. • A collaborative, no-micromanagement culture — we trust you to deliver. • Part of a fast-scaling, international group redefining how real estate is managed.