Director of Professional Services – Healthcare SaaS

Stelle nicht auf LinkedIn

🕒 vor 5 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

👔 Direktor

👻 Geisterscore 49%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 153 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 59 Tagen besetzt.
• 52 offene Stellen bei 14 Mitarbeitenden.
• Kein Gehalt angegeben.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

SoluStaff

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🏥 Gesundheitswesen

🎖️ Verteidigung

🏭 Fertigung

Healthcare • Defense • Manufacturing

Symmetrio ist ein Full-Service-Unternehmen für Recruiting, Personaldienstleistungen und Beratung mit jahrzehntelanger Erfahrung in verschiedenen wachstumsstarken Branchen. Sie spezialisieren sich auf die Vermittlung von Festangestellten, Übernahme von Zeitarbeitskräften und Personalverstärkung, wobei der Fokus auf der Abstimmung von Talenten mit den Zielen und der Kultur der Kunden liegt. Symmetrio bietet maßgeschneiderte Rekrutierungslösungen und Beratungsdienste in Bereichen wie Life Sciences, Informationstechnologie, Ingenieurwesen, Medizintechnik, Logistiklösungen, Fertigung und Gebäudeautomation. Ihr Team von Experten im Bereich Talentakquise engagiert sich dafür, die organisatorischen Bedürfnisse der Kunden zu verstehen und spezialisierte Fachkräfte bereitzustellen, um diesen Herausforderungen zu begegnen. Mit einem starken Fokus auf Vertrauen, Verständnis und Zusammenarbeit zielt Symmetrio darauf ab, die Abläufe zu optimieren und Innovation und Exzellenz für ihre Kunden voranzutreiben.

Beschreibung

• Symmetrio is recruiting a Director of Professional Services for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows. • This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security. • This Is a full-time remote position. Ideal candidate will be based In Central or Western United States.

🎯 Anforderungen

• **Key Responsibilities:** • - Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources. • - Lead end-to-end technology service delivery across onboarding, integrations, application support, and ongoing operational support. • - Establish and maintain structured service frameworks including SLAs, escalation pathways, case management standards, and operational reporting • - Ensure repeatable and secure onboarding processes for healthcare customers, including authentication, identity configuration, and connectivity validation • - Monitor service performance metrics and proactively address operational risks • - Drive continuous improvement across support tooling, documentation standards, and service workflows • - Act as the senior operational escalation point for customer technology and service-related matters • - Partner with Customer Success and Sales to support account health, renewals, and expansion initiatives • - Engage directly with hospital IT leadership, clinical stakeholders, and executive sponsors where required • - Provide structured service reviews and operational reporting to internal leadership and customers • - Ensure clear, professional, and timely communication during critical incidents or service-impacting events • - Own regional coordination of customer-impacting technology incidents. • - Establish structured incident response standards and communication protocols • - Collaborate with Engineering and Reliability teams to address systemic risks and strengthen platform resilience. • - Oversee technical onboarding processes including secure connectivity, SSO, directory integrations, and network configuration validation • - Partner with Engineering and Platform teams to streamline onboarding workflows and reduce time-to-value • - Identify recurring onboarding friction points and implement operational or tooling improvements • - Ensure integrations with customer IT environments meet security and compliance expectations • - Establish clear role definitions, accountability frameworks, and performance standards. • - Support hiring, onboarding, and professional development within the team. • - Foster a culture of structured troubleshooting, operational discipline, and customer-first thinking. • - Ensure alignment between service operations, product development, and commercial teams. • Qualifications • - Minimum 8–10 years’ experience in B2B SaaS service delivery, technical operations, or IT service management roles • - Minimum 3–5 years’ experience leading customer-facing technical teams • - Demonstrated experience working with enterprise or healthcare customers in regulated environments • - Strong understanding of SaaS onboarding, application support models, incident management, and escalation frameworks • - Experience partnering with Engineering and Platform teams to resolve cross-functional technical service issues • - Familiarity with identity and authentication systems (SAML/OIDC, Auth0, Entra ID / Active Directory advantageous) • - Understanding of cloud-based application environments (AWS preferred) and secure customer connectivity models • - Experience defining and monitoring SLAs, KPIs, and operational dashboards • - Strong executive-level communication and stakeholder management skills • - Experience in healthcare technology environments advantageous

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen