Senior Solution Architect

🕒 vor 5 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $136.000 - $204.000 / Jahr

⏰ Vollzeit

🟠 Senior

💻 Lösungsingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Talkdesk

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2011

🤝 B2B

💰 €230.000.000 Series D im 2021-08

B2B • AI • Healthcare

Talkdesk® ist ein globaler Marktführer für Cloud-Contact-Center-Lösungen für Unternehmen jeder Größe. Talkdesk CX Cloud und die Industry Experience Clouds helfen Unternehmen, modernen Kundenservice auf ihre Weise bereitzustellen. Unsere zuverlässige, flexible und innovative Contact-Center-Plattform nutzt KI und Automatisierung, um außergewöhnliche Ergebnisse für ihre Kundschaft zu erzielen und die Profitabilität zu steigern. Erfahren Sie mehr und starten Sie eine selbstgeführte Demo unter www.talkdesk.com.

Beschreibung

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements • Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation • Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing • Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process • Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap • Partner with sales, product, and engineering to help prioritize products and features based on client needs • Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. • Help build out department methodology and tools to improve quality and efficiency • Leverage strong technical acumen to identify process improvements and technical solutions

🎯 Anforderungen

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business • Experience with CX, CCaaS, and/or UCaaS solutions • Software implementation or coding experience is a plus • Familiar with creating and managing Web Services (REST/SOAP/WSDL). • A proven track record of managing and delivering IT projects for enterprise companies • Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels • A passion for helping people solve problems and a proven ability to understand progressive technology • Excellent verbal and written communication skills and meticulous attention to detail • Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients • Ability to work cross-functionally in a fast-paced startup environment • Salesforce and other CRM experience preferred

🏖️ Vorteile

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • Talkdesk offers 14 paid holidays each year. • Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.