Customer Success Manager

🕒 vor 8 Monaten

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

TigerData (creators of TimescaleDB)

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2015

☁️ SaaS

🤖 Künstliche Intelligenz

Database • SaaS • Artificial Intelligence

TigerData ist der Entwickler von TimescaleDB und bietet einen zuverlässigen PostgreSQL-Cloud-Service, der für Hochleistungs-Workloads konzipiert ist – insbesondere für Zeitreihen und Echtzeitanalysen. Mit Fokus auf Sicherheit und Skalierbarkeit unterstützt TigerData anspruchsvolle Anwendungen in verschiedenen Branchen durch blitzschnelle Datenaufnahme, komplexe Abfragen und effizientes Management großer Datensätze. Die Services eignen sich für kundenorientierte Anwendungen und werden von führenden Unternehmen in Bereichen wie IoT, KI (AI) und Finanzwesen eingesetzt.

Beschreibung

• Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy • Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI • Building strong, multithreaded relationships with technical and business stakeholders, including execs • Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution • Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap • Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations • Driving internal improvements to our CS playbooks, tooling, and automation as we scale • Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints • Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

🎯 Anforderungen

• Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range • Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation) • Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar • Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC • Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling • Are curious, decisive, and proactive — you think ahead and solve for scale • Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments • Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI • Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers • Thrive in fast-paced environments where ambiguity is a feature, not a bug

🏖️ Vorteile

• Flexible PTO and comprehensive family leave • Fridays off in August 😎 • Fully remote opportunities globally • Stock options for long-term growth • Monthly WiFi stipend • Professional development and educational resources 📚 • Premium insurance options for you and your family (US-based employees)