Microsoft Dynamics 365 CE/CRM Functional Consultant

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🕒 vor 2 Monaten

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Tigunia

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2007

🤝 B2B

🏢 Unternehmen

B2B • Enterprise • IT Security

<Tigunia> ist ein auf Microsoft fokussiertes Full-Service-Technologieunternehmen, spezialisiert auf die Implementierung, Integration und Unterstützung von Microsoft Dynamics 365 Business Central, Dynamics 365 CRM, Power Platform und BI-Lösungen. Das Unternehmen bietet zudem maßgeschneiderte Entwicklung, Upgrades für Microsoft Dynamics NAV, Hosting in Rechenzentren, Infrastrukturüberwachung, VoIP-Telekommunikationslösungen, Add-on-Apps (Verkaufssteuer, Lizenzgebühren, Shopify-Integration), IT-Beratung, Datensicherung und Notfallwiederherstellung sowie IT-Sicherheitsdienste für kleine und mittelständische Unternehmen in Branchen wie Distribution, Einzelhandel/E-Commerce, Fertigung, Non-Profit und professionelle Dienstleistungen an.

Beschreibung

• Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions • Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules • Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials • Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system • Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements • Assist in data migration and integration efforts as needed • Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team • Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout

🎯 Anforderungen

• Bachelor's degree in a related field or equivalent work experience • 3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant • Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules • Experience creating workflows with Power Automate • Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders • Strong empathy and interpersonal skills to understand and address each client's unique needs • Proficiency in requirement gathering and documentation • Solid project management skills with the ability to prioritize tasks and meet deadlines • Problem-solving abilities and a proactive mindset to resolve technical and functional challenges • Adept at working both independently and as part of a collaborative team

🏖️ Vorteile

• Health insurance for yourself and your family – 100% employer paid for employee and 50% employer paid for dependents • Dental and Vision insurance for yourself and your family – 100% employer paid for employee and dependents • Life/AD&D Insurance for yourself – 100% employer paid and covers 100% of your salary • Short Term Disability for yourself – 100% employer paid and covers 60% of your weekly salary up to $1,750.00 • Long Term Disability for yourself – 100% employer paid and covers 60% of your monthly salary up to $6,000 • 401k with 4% match • Flex-time and paid time off to promote a healthy work-life balance