Manager, Enterprise Customer Success

🕒 vor 2 Monaten

🐻 Alaska, California, +7 weitere Bundesländer – Remote

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $109.480 - $147.200 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Samsara

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2015

🏢 Unternehmen

🚗 Transport

🔐 Sicherheit

💰 Seed Round im 2014-08

Enterprise • Transport • Security

Samsara ist ein Technologieunternehmen, das eine umfassende Operations‑Plattform anbietet, um die Effizienz, Sicherheit und Nachhaltigkeit von Organisationen zu verbessern. Das Lösungsportfolio umfasst videobasierte Sicherheit, Fahrzeugtelematik, Anlagen‑/Geräteüberwachung, Workforce‑Anwendungen und Site Visibility. Samsara bedient ein breites Spektrum an Branchen, darunter Transport, Logistik, Baugewerbe und öffentlicher Sektor. Die Plattform verbindet Menschen, Systeme und Daten und ermöglicht es Organisationen, schnellere, datenbasierte Entscheidungen zu treffen. Die Connected Operations‑Technologie von Samsara hilft komplexen Organisationen, effektiver zu arbeiten – mit Echtzeit‑GPS, proaktiven Alerts, Compliance‑Schulungen und Asset Tracking.

Beschreibung

• Ensure ongoing success and value realization for Samsara’s enterprise customers. • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service. • Find and grow the next generation of CSMs at Samsara. • Keep executives informed of progress and advocate for change when needed. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop, and lead an inclusive, engaged, and high-performing team.

🎯 Anforderungen

• 8+ years in Customer Success, account management, or consulting. • 3+ years in management positions, including recruiting and retaining top talent. • Experience with $1M+ ACV customers. • Experience with Enterprise SaaS. • Ability to travel within the United States for customer meetings and events (up to 25%). • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. • Solutions-focused with strong problem-solving skills and a bias for action. • Ability to think big while also executing with excellence. • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. • Diplomacy, tact, and poise under pressure when working through customer issues. • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. • Bachelor's degree from a 4-year institution.

🏖️ Vorteile

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans