Client Relationship Manager

🕒 vor 1 Tag

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

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TriCore Reference Laboratories

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1998

🤝 B2B

👥 B2C

🔬 Wissenschaft

B2B • B2C • Science

TriCore Reference Laboratories ist ein unabhängiges, gemeinnütziges klinisches Labor mit Hauptsitz in Albuquerque, New Mexico, das diagnostische Tests, Pathologiedienstleistungen und Laborverwaltung im ganzen Bundesstaat anbietet. Die Organisation betreibt ein zentrales Kernlabor, mehr als 40 Probenahmestellen, ein Forschungsinstitut und ein Biorepository und bietet Dienstleistungen wie Point-of-Care-Tests, zentrale Labordienstleistungen, Geräteprüfungen, pathologische Beratungen und direkte Verbrauchertests an. TriCore bedient Patienten, Gesundheitsdienstleister und Krankenhäuser und veröffentlicht Gesundheitsdashboards und -einblicke zur Unterstützung der Überwachung der öffentlichen Gesundheit.

Beschreibung

• Service and monitor customer accounts with a high degree of professionalism • Retain client accounts and prospect for new business within assigned territory • Build and maintain internal and external client relationships • Coordinate communication within all departments of TriCore as it relates to servicing customers • Provide ongoing service and problem solving to customer base • Promote and maintain a positive image of the laboratory within the community • Provide customer training as needed • Establish, build, monitor and retain relationships with our customers • Monitor and assist in ensuring customer accounts are appropriately built • Support customer related client billing initiatives to ensure they are correct and current • Document and resolve customer issues, assist with new client account monitoring and monitor, identify, and resolve all service issues • Prepare and submit proposals for new accounts as necessary and consistent with pricing policy and review procedure • Manage requirements within and including the Laboratory Service Agreement contracts • Use a high degree of independent judgment when solving problems and assisting customers • Address customers concerns with the goal of increasing satisfaction • Provide training to customers on problem trends, in completing requisitions, contacting TriCore reading reports and invoices, connectivity solutions, and courier services for sponsor clients • Attend, participate, and/or facilitate meetings as requested by TriCore • Assist in developing appropriate marketing tools, as needed • Install and troubleshoot TriCore Portal, TriCore Direct and printers • Check client centrifuges according to procedure • Disseminate information to customers and employees as appropriate • Maintain and record in Sales Force • Provide feedback to Marketing and Tech Support, TriCore Operations in developing effective and professional sales and training materials for capabilities and services

🎯 Anforderungen

• Associates degree (or equivalent industrial experience) in related field • Three (3) years relevant experience OR equivalent combination of education and experience equal to five (5) years experience • Must be willing to travel as required (up to 75% of the time) • Must work in the field a minimum of four days per week • A grade of good on the alphanumeric typing test (4000-5,999 key strokes)

🏖️ Vorteile

• medical, dental, vision and life insurances • 401(k) retirement plan with employer matching • PTO • paid holidays • opportunities for continuous learning • education assistance • wellness programs • career advancement • ability to share in our genuine commitment to the health of our communities