Business Analyst

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TridentCare

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤝 B2B

B2B

<TridentCare> TridentCare ist ein nationaler Anbieter von mobilen und vor Ort diagnostischen Gesundheitsdienstleistungen. Das Unternehmen bietet digitale Röntgenaufnahmen, Ultraschall, EKG, Labor-/Phlebotomiedienste sowie vaskuläre Zugänge (PICC) direkt für Patienten in Pflegeeinrichtungen, betreutem Wohnen und Hospizen, zu Hause, in Justizvollzugs- und Verhaltenszentren, Regierungsbehörden und kommerziellen Standorten an. TridentCare legt besonderen Wert auf lizenzierte, zertifizierte Fachkräfte, strenge regulatorische Akkreditierungen (ACR, CLIA, CAP, COLA) und technologieunterstützte Arbeitsabläufe durch seine TridentConnect-EMR-Integrationen und HITRUST-zertifizierten Plattformen, um Diagnosen zu optimieren und Patientendaten zu schützen. TridentCare arbeitet hauptsächlich mit Gesundheitsanbietern und Einrichtungen zusammen, um den Zugang zu erweitern, die betriebliche Effizienz zu verbessern und die Kontinuität der Versorgung zu gewährleisten.

Beschreibung

• This role works closely with various business stakeholders, cross-functional teams including Sales, Customer Service, Finance, IT and the Warehouse to support daily operations, identify areas for improvement, and help implement changes that drive business value. • Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. • Serves as a liaison between development teams and the internal/external customer or end user. • Follows an established requirements gathering process to identify requirements. • Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation. • Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. • May develop user documentation or training materials Create BRD, FRD and other business analysis documents. • Translate business needs into functional specifications for system enhancements or workflow changes. • Document current-state and future-state process maps, data flows, and system interactions. • Develop and maintain documentation for business processes, system configurations, and training materials. • Troubleshoot user issues and escalate as needed to senior analysts or development teams. • Assist with project planning, execution, and closure of organizational initiatives. • Collaborate with cross-functional teams to ensure alignment and effective implementation of processes. • Conduct data analysis to identify trends, patterns, and areas for improvement in performance. • Ensure compliance with relevant regulations and industry standards for processes, especially within the healthcare industry. • Provide hands-on support for business systems, with a focus on order processing and customer fulfillment. • Assist in configuration updates and related operational tasks. • Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience. • Support business teams during system testing and validation phases. • Assist with building and maintaining operational reports and dashboards. • Analyze transactional data to identify trends or gaps impacting O2C performance. • Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring. • Work with third-party vendors and internal developers to support integrations with other systems. • Create user guides, process documentation, and training materials. • Help train end users with new functionality or system updates.

🎯 Anforderungen

• 3+ years of experience as a business analyst, preferably in healthcare or related industry. • 3 years of experience in OTC process and applications in healthcare • Bachelor’s degree in Business, Information Systems MIS, or related field. • Experience working in Agile project management methodologies • Experience working in ServiceNow Agile, Jira, Excel