Client Strategist / Client Success Manager

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Trivium Group

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51 - 200 Mitarbeiter

Gegründet 2021

🤝 B2B

🛍️ eCommerce

🏪 Marktplatz

B2B • eCommerce • Marketplace

Trivium Group ist eine Full-Service-Marketingagentur mit Fokus auf Amazon, die Konsumgütermarken dabei unterstützt, auf Amazon und verwandten Marktplätzen profitabel zu skalieren. Sie sind spezialisiert auf Amazon-Kontoverwaltung, PPC-Werbung, DSP-Kampagnenmanagement, kreative Optimierung (A+ Inhalte, Bilder, Texte) und TikTok Shop-Unterstützung, mit einem gewinnorientierten Ansatz und umfassender Erfahrung in den Bereichen Konsumgüter, Gesundheit & Wellness sowie Nahrungsergänzungsmittel. Trivium kombiniert datengesteuerte Analysen, maßgeschneiderte Strategien und die Aufsicht durch erfahrene Strategen, um Konversionen zu verbessern, Werbekosten zu senken und das langfristige Wachstum von Marken auf E-Commerce-Marktplätzen zu fördern.

Beschreibung

• Own the full-funnel marketing strategy for each client: lead generation ads, retargeting, CRM automation, and follow-up sequences • Set creative direction — determine what video and image assets should communicate, which angles to test, and what messaging to prioritize • Review campaign performance data across paid advertising and SEO, identify what is working and what is not, and adjust the plan accordingly • Translate marketing analytics into clear, actionable insights that business owners can understand without jargon • Hand off tactical execution to the fulfillment team while maintaining strategic oversight of all deliverables • Serve as the primary point of contact for a portfolio of approximately 30 client accounts • Lead weekly or biweekly strategy calls with clients — own the conversation, set the frame, present results clearly, and recommend next steps • Keep clients updated proactively via calls, text, and personalized reporting — do not wait for them to reach out • Build genuine trust and rapport with business owners through direct, peer-level communication • Proactively address concerns before they escalate and hold the relationship together when results fluctuate • Own client satisfaction, retention, and long-term account health • Identify upsell and expansion opportunities based on client goals and performance trends • Collect testimonials, referrals, and reviews through strong relationship management • Coordinate with the fulfillment team to ensure deliverables are completed on time and meet quality standards

🎯 Anforderungen

• 2–4+ years of experience in client strategy, account management, or customer success — preferably in a digital marketing agency environment • Hands-on experience with paid advertising (Facebook Ads, Google Ads) and SEO — you can read dashboards, diagnose underperformance, and speak to strategy with confidence • Strong verbal communication and commanding presence on the phone — this role lives and dies on live conversations, not just emails and messages • Strategic thinker with the confidence to set a plan, defend it, and adjust when the data says otherwise • Calm and steady in hard conversations — when results dip or a client pushes back, you hold frame, direct the call, and keep the relationship intact • Previous sales experience or a sales-driven mindset — this is partially a sales role where you are selling the client on a long-term relationship with you • Proactive, high-drive personality — you reach out before the client has to, and you never assume silence means satisfaction • Proficiency with CRM platforms, project management tools, and team communication tools • Nice to Have • Experience managing marketing funnels end-to-end (ad creative → landing page → CRM flow → follow-up) • Familiarity with marketing automation platforms and lead management systems • Experience in an agency setting managing 15–30+ client accounts simultaneously • Background working with or selling to small business owners • Experience in industries where clients are direct, high-expectation, and results-focused

🏖️ Vorteile

• Base Salary: $60,000/year • Performance Bonuses: Based on client retention, satisfaction, and growth — total comp ranges from $75,000 to $85,000/year • Fully remote work environment • Quarterly in-person team meetups • Direct access to leadership and agency growth trajectory