Presales Solution Architect – Amazon Connect

🕒 vor 18 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

💵 $110.000 - $150.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💻 Lösungsingenieur

🦅 H1B-Visum-Sponsor

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TTEC Digital

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤖 Künstliche Intelligenz

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital ist ein führendes Unternehmen im Bereich der Transformation von Kundenerlebnissen, das Technologie und menschliche Empathie kombiniert, um Kundeninteraktionen zu verbessern. Mit Fokus auf künstliche Intelligenz, Contact Center-Technologie und Kundenbeziehungsmanagement bietet TTEC Digital maßgeschneiderte Lösungen für die digitale Transformation im mittelständischen Markt. Ihr umfassendes Angebot umfasst Datenanalysen, CX-Strategie und -Design sowie Managed Services, die Kundeninteraktionen in verschiedenen Branchen optimieren.

Beschreibung

• Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution • Design innovative solutions based on customer needs, requirements, and input that incorporate • Lead technical discovery with customers during the sales cycle • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning • Develop Presentations, Proposals, and Workshops based on customer need • Educate customers, partners, and peers on the value and benefits of AWS • Create Statements of Work that will implement the vision of the customer • Lead Workshops with Customers and Prospects on AWS • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders • Contribute to and leverage TTEC’s Solution Frameworks • Provide support for RFP Response • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more

🎯 Anforderungen

• 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.) • 3+ years of expertise in Amazon Connect and AWS • 7+ years of experience in information technology or application development • Relevant Certifications or Accreditations in AWS • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences • Experience working with Customers and Partners • Ability to travel up to 30% for Customer and Partner meetings

🏖️ Vorteile

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.