Senior Customer Experience Consultant – Conversational Design

🕒 vor 1 Monat

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100.000 - $130.000 / Jahr

⏰ Vollzeit

🟠 Senior

💝 Kundenservice

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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TTEC Digital

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤖 Künstliche Intelligenz

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital ist ein führendes Unternehmen im Bereich der Transformation von Kundenerlebnissen, das Technologie und menschliche Empathie kombiniert, um Kundeninteraktionen zu verbessern. Mit Fokus auf künstliche Intelligenz, Contact Center-Technologie und Kundenbeziehungsmanagement bietet TTEC Digital maßgeschneiderte Lösungen für die digitale Transformation im mittelständischen Markt. Ihr umfassendes Angebot umfasst Datenanalysen, CX-Strategie und -Design sowie Managed Services, die Kundeninteraktionen in verschiedenen Branchen optimieren.

Beschreibung

• Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology. • Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust. • Responsible for project success, ensuring timelines and objectives are met with precision and efficiency. • Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders. • Author and deliver professional, effective presentations to client stakeholders. • Follow best practices for developing engaging bot personas that engage users and properly represent the brand. • Ensure the IVA interaction design and end experience reflect the intended persona. • Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population. • Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations. • Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance. • Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers. • Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team. • Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills. • Contribute to internal and external thought leadership content development.

🎯 Anforderungen

• 3+ years’ experience in corporate consulting, ideally with enterprise clients • 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning • 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems • Training and/or experience in User-Centered Design principles and User Research • Fluency with modern diagram tools such as LucidChart and Miro • Demonstrable experience working successfully in cross-functional teams • Experience with audio recording and production is a plus • Bachelor's level degree in a related field required

🏖️ Vorteile

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.