Field Services Specialist

🕒 vor 11 Tagen

🎸 Tennessee – Remote

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💵 $60.000 - $75.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Vantive

10.000+ Mitarbeiter

🏭 Fertigung

🏥 Gesundheitswesen

🧬 Biotechnologie

Manufacturing • Healthcare • Biotechnology

Vantive ist ein Unternehmen für Therapie vitaler Organe mit der Mission, das Leben zu verlängern und die Möglichkeiten für Patienten und Pflegeteams weltweit zu erweitern. Seit 70 Jahren treibt unser Team bedeutende Innovationen in der Nierenpflege voran. Heute bieten Vantives Mitarbeiter, Lösungen und Dienstleistungen täglich über 1 Million Berührungspunkte für Patienten auf der ganzen Welt. Während wir auf unserem Erbe aufbauen, konzentrieren wir uns darauf, das Dialyseerlebnis durch digitale Lösungen und fortschrittliche Dienstleistungen zu verbessern, während wir über die Nierenpflege hinausblicken und in die Transformation vitaler Organtherapien investieren. Unser Ziel ist es, Therapien bereitzustellen, die sich leichter in die Praxis der Anbieter und in das Leben der Patienten einfügen. Größere Flexibilität und Effizienz bei der Therapieadministration für Pflegeteams und längere, erfülltere Leben für Patienten - das ist das, was Vantive anstrebt zu liefern.

Beschreibung

• Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment • Diagnose equipment failures, identify root causes, and implement corrective actions • Manage the assigned service territory, scheduling service calls, preventive maintenance, and travel efficiently • Maintain documentation of service activities, maintenance records, inventory transactions, and test equipment calibration • Plan and order parts and maintain inventory control • Train and guide customer personnel on equipment operation, maintenance, and inspection techniques • Communicate with customers about service status, arrival times, and issue resolution • Represent Vantive professionally with customers and colleagues • Mentor and support other service technicians and contribute to meetings, training, troubleshooting guides, and best-practice sharing • Recommend service improvements and keep leadership informed of operational needs and challenges • Participate in installation projects, field actions, and assigned initiatives; lead projects as needed • Ensure proper handling of delicate components and compliance with hospital, environmental, health, and safety policies • Travel to clinical and stakeholder sites for technical support, training, and meetings • Perform other duties as assigned

🎯 Anforderungen

• Experience in biomedical engineering, including installation, maintenance, and repair of medical devices • Ability to diagnose issues, perform mechanical adjustments, and resolve complex equipment problems independently • Ability to work independently and manage an assigned territory • Strong interpersonal skills and professional, courteous conduct • Excellent verbal and written communication skills • Proficiency in Microsoft Office tools: Outlook, Word, Excel, Visio, Project, and PowerPoint • Ability to work in healthcare environments while adhering to PPE protocols • Ability to stand, kneel, bend, and regularly lift up to 50 lbs; occasional heavier lifting using appropriate aids • Ability to travel 50–75%, including overnight stays; willingness to drive long distances or fly • Valid driver’s license required • Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field; OR associate’s degree or higher in a non-related field with 3+ years of electro-mechanical troubleshooting experience; OR BMET certification with 3+ years of electro-mechanical troubleshooting experience; OR completion of a U.S. military electrical or electrical biomedical equipment technology program • Previous field service experience is strongly preferred • Alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate

🏖️ Vorteile

• Medical, dental and vision coverage starting on day one • Basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (Aon PEP) • Vantive 401(k) retirement savings plan • Robust investment options and financial education • Flexible Spending Accounts • Educational assistance programs • Paid holidays • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits

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