Technical Application Support Specialist II

🕒 vor 2 Monaten

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $60.000 - $75.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💝 Kundenservice

Jetzt Bewerben

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Veracity Insurance Solutions, LLC

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🤝 B2B

📋 Compliance

B2B • Compliance

Veracity Insurance Solutions, LLC ist ein nationaler Excess & Surplus (E&S) Großhändler und Managing General Agent, der hauseigene Zeichnungs- und Bindebefugnisse mit A-bewerteten Versicherern bietet. Das Unternehmen ist auf Produkthaftpflicht, allgemeine Haftpflicht, Berufshaftpflicht und Sachversicherung in Nischenbereichen (Schönheit & Kosmetik, Vitamine & Nahrungsergänzungsmittel, E-Zigaretten/Vape, CBD/Hanf, Sportartikel, Konsum- und Industrieprodukte) spezialisiert und bietet Programmverwaltung, Management von Risk Purchasing Groups (RPG), Meldung von Exzedentspolicen, Lizenzierungs- und Compliance-Dienstleistungen für Einzelhandelsvertreter und Unternehmen bundesweit an. Veracity ist in allen 50 Staaten lizenziert und legt Wert auf schnelle Abwicklung, maßgeschneiderte Spezialprogramme und eine auf Vermittler ausgerichtete Distribution.

Beschreibung

• Provide technical support to internal users by managing support requests and responding to live chat inquiries while meeting SLA expectations • Troubleshoot application, product, API, and configuration issues, identify root causes, and independently resolve or escalate as needed • Manage backend system configurations, product settings, and release-related updates to support business and operational needs • Coordinate platform and vendor releases, validate changes, and support issue resolution related to system updates and production stability • Manage and prioritize incoming maintenance tickets, ensuring accurate tracking, documentation, and timely resolution • Partner with stakeholders and Product teams to gather issue details, clarify requirements, and communicate status, impacts, and resolution timelines • Collaborate with internal teams and third-party vendors to investigate and resolve system issues across connected platforms • Monitor ticket trends to identify recurring technical issues and recommend preventative maintenance or system improvements • Escalate complex or unresolved issues to appropriate teams in a timely manner, providing clear documentation and context • Maintain accurate system documentation and support ongoing improvements to configuration quality, support processes, and platform reliability

🎯 Anforderungen

• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred, or equivalent practical experience • 2+ years of experience in application support, tier 2 support, business systems support, platform administration, or a similar role • Experience troubleshooting system, product, configuration, or release-related issues in a fast-paced environment • Strong ability to learn complex systems, business processes, and product logic quickly • Understanding of system dependencies, process flows, and the operational impact of configuration changes • Experience working with APIs and integrations, including experience using tools such as Postman to test endpoints and troubleshoot system interactions • Comfort working with technical details such as HTML/JSON and system configurations • Experience coordinating with stakeholders, product teams, development teams, and third-party vendors • Strong written and verbal communication skills with the ability to explain technical issues to both technical and non-technical audiences • Demonstrated ability to independently investigate and resolve technical issues across systems • Strong attention to detail and accuracy in managing configuration changes

🏖️ Vorteile

• Health, dental, and vision plans • Amazing work-life balance with 4 weeks of Paid Time Off • 10 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistance programs for support in a healthy personal and work life