Director of Service Delivery

🕒 vor 3 Monaten

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Vultr

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2014

🤖 Künstliche Intelligenz

🤝 B2B

🔧 Hardware

🔥 Finanzierung im letzten Jahr

💰 €329.000.000 Debt Financing - Vultr im 2025-06

Artificial Intelligence • B2B • Hardware

Vultr ist ein globaler Anbieter von Cloud-Infrastrukturen, der bedarfsgesteuerte virtuelle Maschinen, Bare-Metal-Server, GPU-beschleunigte Instanzen, verwaltete Datenbanken, Objekt- und Blockspeicher, Kubernetes- und Netzwerklösungen anbietet. Die Plattform legt den Schwerpunkt auf KI- und HPC-Workloads mit einer breiten Auswahl an AMD- und NVIDIA-GPUs, schnellen Netzwerken und über 32 Datenzentrumsregionen sowie einem Marktplatz für bereitstellbare Apps und entwicklerfreundliche APIs. Vultr richtet sich an Entwickler und Unternehmen, die nach kostengünstigen, skalierbaren und konformen Alternativen zu Hyperscalern für Cloud-Computing und Speicherlösungen suchen.

Beschreibung

• Own end-to-end delivery of customer infrastructure deployments across compute, storage, and networking products. • Lead cross-functional coordination between Engineering, Operations, and Customer Success to meet contractual delivery timelines and SLAs. • Build and standardize project templates, runbooks, and delivery playbooks for repeatable success. • Establish measurable KPIs for delivery (on-time delivery %, SLA compliance, customer satisfaction, deployment error rate). • Drive continuous improvement through post-implementation reviews, root-cause analysis, and automation of manual processes. • Partner with SRE and Platform Engineering to ensure scalable and resilient deployment pipelines. • Serve as executive point of contact for major customer deployments and escalations. • Translate customer technical and business requirements into clear internal delivery plans. • Ensure proactive communication and transparency during onboarding and implementation phases. • Lead a team of Service Delivery Managers, Project Managers, and Implementation Engineers. • Define roles, hiring plans, and professional development paths to scale the delivery organization. • Instill a culture of accountability, customer focus, and operational rigor. • Maintain governance over all active implementation projects and service delivery health metrics. • Report performance to executive leadership, identifying risks, dependencies, and mitigations. • Align delivery outcomes to company OKRs, revenue milestones, and customer expansion goals.

🎯 Anforderungen

• 5+ years experience in cloud infrastructure, hosting, or data center operations, with 5+ years in a service delivery leadership role. • Proven success leading Service Delivery or Implementation teams at an IaaS, PaaS, or hyperscale cloud provider. • Strong understanding of cloud architecture, network provisioning, compute virtualization, and automation tooling (Terraform, Ansible, Kubernetes, etc.). • Deep familiarity with customer onboarding for enterprise and AI infrastructure customers, including capacity and SLA management. • Demonstrated ability to manage multimillion-dollar projects with complex interdependencies. • Excellent communication skills — able to translate between technical, operational, and executive audiences. • Bachelor’s degree in Computer Science, Engineering, or related field (MBA or PMP certification preferred).

🏖️ Vorteile

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription