IT Service Delivery Director

🔥 vor 19 Stunden

🇪🇺 Europa – Remote

⏰ Vollzeit

🔴 Experte

👔 Direktor

👻 Geisterscore 10%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Wabtec Corporation

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

🚗 Transport

🏭 Fertigung

☁️ SaaS

💰 €2.955.735 Post-IPO Equity - Wabtec im 2025-07

Transport • Manufacturing • SaaS

Wabtec Corporation ist ein führender globaler Anbieter von Ausrüstung, Systemen, digitalen Lösungen und Mehrwertdiensten für den Güterverkehr per Schiene, den öffentlichen Nahverkehr, den Bergbau, den Industrie- und den Marinesektor. Das Unternehmen entwirft und fertigt Lokomotiven, Güterwagen, Brems- und Kupplungssysteme, HVAC- und elektrische Komponenten, Generatoren und Wärmeübertragungsausrüstungen sowie Elastomerprodukte. Wabtec bietet zudem Wartung, Wiederaufbereitung, digitale Intelligenz (einschließlich cloudbasierter Port Optimizer und Zug-/Asset-Überwachung), Signalisierung und Zugsteuerung sowie terrestrische Stromlösungen an. Das Unternehmen legt Wert auf Nachhaltigkeit und Dekarbonisierung (batterieelektrische Lokomotiven, umweltfreundliche Reibungsmaterialien, Landstrom), gekoppelt mit Leistungsverbesserungen, Optimierungssoftware und Asset-Management-Services.

Beschreibung

• Define and execute the EMEA Service Delivery strategy aligned with Wabtec's global Digital Workplace strategy and business priorities • Serve as the senior Digital Workplace Service Delivery leader for EMEA • Translate global IT strategies, standards, and transformation initiatives into regional execution • Lead and govern Digital Workplace Service Delivery across EMEA, including onsite support, Field Services, workplace technology support, end-user computing, hardware lifecycle services, and regional operational support • Monitor incidents, service requests, escalations, backlogs, asset governance, and operational service metrics • Lead corrective action and continuous improvement when service performance falls below expectations • Champion employee productivity, responsiveness, self-service, knowledge management, proactive support, and automation • Establish and manage regional KPIs, SLAs, operational scorecards, and service improvement plans • Provide executive reporting on service health, risks, business impact, and improvement initiatives • Drive modernization through automation, proactive support, digital experience management, self-service, AI, and improved support channels • Build trusted relationships with EMEA executives, business leaders, site leaders, and technology stakeholders • Act as the primary regional escalation point for Digital Workplace service issues • Lead, coach, and develop Service Delivery Managers, support teams, and regional Digital Workplace resources • Manage regional suppliers, contracts, operational budgets, forecasts, resource requirements, and service costs • Lead Service Delivery workstreams for acquisitions, divestitures, new locations, site transitions, expansions, and business transformation • Ensure compliance with security policies, technology standards, controls, and regional regulatory requirements • Provide executive leadership during major incidents and support technology continuity and recovery planning

🎯 Anforderungen

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent relevant experience • 10+ years of progressive IT experience, including substantial experience within enterprise IT Service Delivery, Digital Workplace, End User Computing, or IT Operations • 5+ years of people leadership experience, including leading geographically distributed teams • Demonstrated experience managing IT services across multiple countries within the EMEA region • Experience operating within a large, complex, global organization • Strong understanding of IT Service Management practices, including Incident, Request, Problem, Change, Knowledge, Asset and Service Level Management • Experience managing Field Services, onsite IT support, workplace technologies and end-user services • Demonstrated ability to manage service providers and hold suppliers accountable for contractual and operational outcomes • Strong experience defining and managing SLAs, KPIs, service reviews and continuous improvement plans • Strong financial, resource, and operational management capabilities • Proven ability to influence senior business and technology stakeholders across different countries and cultures • Executive-level written and verbal communication skills • Ability and willingness to travel throughout EMEA as required • ITIL 4 Foundation or advanced ITIL certification • Experience with ServiceNow ITSM, reporting, dashboards, Service Catalog, Knowledge Management and workflow automation • Experience with Digital Employee Experience platforms such as Nexthink • Experience with Microsoft 365, modern endpoint management, Intune, Windows/macOS, collaboration technologies, and enterprise workplace technologies • Experience leading technology operations within manufacturing, industrial, engineering, or other business-critical environments • Experience supporting acquisitions, divestitures, TSA exits, new-site integrations, or large-scale technology transformation • Demonstrated success implementing self-service, automation, proactive support, or AI-enabled service capabilities • Experience managing a mix of internal teams and outsourced service providers • Strong understanding of endpoint security, asset lifecycle management, CMDB/data governance, and modern Digital Workplace practices • Additional European or regional language capabilities

🏖️ Vorteile

• Remote work • Equal Opportunity Employer • Workplace accommodations available upon request

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