Inside Sales Manager

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Wing Assistant

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

💼 Beratung

📣 Marketing

📦 Logistik

💰 €2.100.000 Seed Round im 2022-03

Consulting • Marketing • Logistics

Wing Assistant ist ein Unternehmen, das sich auf die Bereitstellung von virtuellen Assistenzdiensten für Unternehmen weltweit spezialisiert hat. Das Unternehmen bietet eine breite Palette von Dienstleistungen an, darunter allgemeine virtuelle Assistenzarbeiten, Exekutivassistenz, Kundenservice, Buchhaltung und digitales Marketing. Wing Assistant zielt darauf ab, die Produktivität von Startups und Unternehmesteams zu steigern, indem Aufgaben an engagierte virtuelle Assistenten delegiert werden, was die operative Belastung reduziert und es Unternehmen ermöglicht, sich auf ihre Kernaktivitäten zu konzentrieren. Ihre Dienstleistungen sind über ein Abonnementmodell zugänglich und bieten flexible und kosteneffektive Lösungen im Vergleich zu traditionellen Einstellungsmethoden. Die Kunden profitieren von einem Modell mit dedizierten Assistenten, bei dem der Assistent ausschließlich für ihr Unternehmen arbeitet und im Laufe der Zeit ein tieferes Verständnis für deren Prozesse gewinnt.

Beschreibung

• Manage and develop the inbound follow-up team, including SDRs and Sales Associates • Conduct regular 1:1s, coach performance, and hire as the team scales • Own the pairing model between Sales Associates and Account Executives • Establish cadence standards, ownership rules, and CRM hygiene expectations • Manage the Sales Trainer and own onboarding and ramp-up for all new sales hires • Design, write, and A/B test follow-up sequences across email and chat • Use reply rate, re-engagement rate, and conversion as your primary scorecards • Build and manage the no-show recovery motion for cancellations and missed demos • Turn missed and cancelled demos into rebooked conversations • Build and run reactivation campaigns for aged and closed-lost opportunities • Reduce stage-to-stage drop-off across the funnel, beginning with the weakest-performing stage • Oversee the handling of leads and opportunities generated through channel partnerships • Establish clear ownership, follow-up, and reporting standards for partner-sourced opportunities • Track channel partner performance and evaluate its effectiveness as a source of new business • Review recorded calls and demos using a written sales scorecard • Maintain a fixed monthly call-review coverage target for every representative • Coach Account Executives on discovery, objection handling, urgency, and securing second calls • Run regular calibration sessions to ensure consistent scoring and coaching standards • Join live deals when a representative needs support moving an opportunity forward • Own the sales knowledge base as the company’s single source of truth • Maintain the content that powers our AI sales chat assistant • Establish a regular review cadence so customer-facing information remains accurate and current • Ensure claims made by sales representatives and automated channels are accurate and compliant

🎯 Anforderungen

• At least 4 years of experience in inside sales, sales development, revenue operations, or a similar commercial role • At least 2 years of experience managing or coaching a sales team • Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance • Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion • Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression • Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback • Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels • Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce • Comfortable using data to diagnose funnel problems, set targets, and manage performance • Strong written and verbal English communication skills • Willingness and ability to work Pacific Time hours • Experience managing both SDRs or Sales Associates and Account Executives (Preferred) • Experience owning sales onboarding, training, and rep ramp-up programs (Preferred) • Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns (Preferred) • Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms (Preferred) • Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company (Preferred) • Experience managing leads generated through channel partnerships (Preferred) • Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base (Preferred)