Senior Manager, Chapter Wish Relations

🕒 vor 3 Tagen

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $86.196 - $100.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

Jetzt Bewerben

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Make-A-Wish America

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1980

🤲 Wohltätigkeit

🤝 Non-Profit

Charity • Non-profit

Make-A-Wish Deutschland ist eine gemeinnützige Organisation, die lebensverändernde Wünsche für Kinder mit kritischen Erkrankungen erfüllt und den Patienten sowie ihren Familien Hoffnung, Stärke und Freude schenkt. Sie sammelt Spendengelder und koordiniert Freiwillige und Unternehmenspartner durch eine nationale Stiftung sowie lokale Zweigstellen in ganz Deutschland, um personalisierte Wünsche zu arrangieren und betroffene Familien zu unterstützen.

Beschreibung

• Embedded Chapter Support and Wish Execution • Deployed into chapters as an interim resource, assuming responsibility for day-to-day wish granting functions as requested • Ability to manage: Qualification and Onboarding; Wish Discovery and Design; Family, Volunteer and Vendor Engagement; Budget Management; Documentation and Compliance; Coordination of Travel and Non-Travel Wishes • Rapidly assess chapter workflows, caseloads and risk areas and independently prioritize and execute work to stabilize and advance wish pipelines. • Conducts comprehensive assessments of chapter wish operations to identify opportunities for performance improvement, risk mitigation, operational consistency, and scalability. • Support chapters in effectively leveraging national in-kind partnerships, assets, and inventories to enhance wish quality, operational efficiency, and cost effectiveness. • Support enterprise wish enablement efforts, including identifying, coordinating, and facilitating the transfer of wishes to chapters with available financial or operational capacity. • Partner with chapter leaders and Make-A-Wish America colleagues to remove barriers that delay or prevent wish fulfillment (wish, medical and volunteer). • Ensure smooth handoffs and clear communication between originating and receiving chapters. • Track progress and outcomes of enabled wishes to support transparency and accountability. • Provide stabilization support during chapter leadership or staffing transitions, ensuring wishes continue to move without interruption. • Document processes, outstanding work, and transition notes to support long term chapter sustainability. • Serve as a trusted operational advisor to chapter CEOs and mission leaders during high change periods. • Supports chapter mission leadership by providing strategic consultation and guidance related to program services. • Work closely with Chapter Relationship Leaders, Mission Advancement, Chapter Operations, Volunteer Engagement and chapter staff to align execution with Make-A-Wish America standards, policies, and strategy. • Represent national office with professionalism, credibility, and a solutions oriented mindset while embedded in chapters. • Share insights, trends, and operational learnings to inform continuous improvement across the network.

🎯 Anforderungen

• Bachelor’s degree in nonprofit management, business or related field, or equivalent experience required • 5+ years of program management or shared services experience required; experience in a federated non-profit organization and/or Make-A-Wish chapter experience preferred. • 2+ years in people management or leadership position. • Excellent knowledge of nonprofit resources and best practices in the areas of program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements. • Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support. • Salesforce and WVC proficiency required • Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel

🏖️ Vorteile

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness • Competitive compensation with annual incentive potential • Health Savings Account and Flexible Spending Account Options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability*, Long Term Disability* and Life Insurance • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires