Customer Support Coordinator

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🕒 vor 22 Tagen

🌐 Vereinigtes Königreich, Spanien, +2 weitere Länder – Remote

🇬🇧 Vereinigtes Königreich – Remote 🇪🇸 Spanien – Remote 🇫🇷 Frankreich – Remote 🇩🇪 Deutschland – Remote

💵 €35.000 - €40.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

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Zeitview

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🏗️ Bauwesen

📦 Logistik

🏥 Gesundheitswesen

💰 €55.000.000 Series E im 2023-02

Construction • Logistics • Healthcare

Zeitview ist ein Unternehmen, das sich der Beschleunigung des globalen Übergangs zu erneuerbaren Energien und nachhaltiger Infrastruktur verschrieben hat. Das Unternehmen bietet fortschrittliche Inspektionslösungen, die Künstliche Intelligenz (KI) und Machine Learning (ML) einsetzen, um visuelle Daten zu analysieren. In über 60 Ländern tätig, liefert Zeitview effiziente Inspektionen und Anlageneinblicke über verschiedene Asset-Klassen hinweg, darunter Wind, Solar, Bau, Telekommunikation und Versorgungsunternehmen. Die Lösungen zielen darauf ab, sichere, schnelle und kosteneffiziente Inspektionen zu ermöglichen, sodass Kunden ihre Betriebsabläufe verbessern und Wartungskosten senken – und gleichzeitig nachhaltige Energie- und Infrastrukturpraktiken fördern.

Beschreibung

• Understand customers' business needs and objectives to effectively serve their needs. • Support administrative and financial activities with EMEA accounts, such as: Administer Purchase Orders internally (registering them in related Sales and Operations tools). • Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required. • Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations. • Support Commercial and marketing activities with EMEA accounts, such as: Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on. • Communicating customer needs and feedback to other internal teams through the customer listening program. • Facilitate non-conformities and ensure corrective actions are taken by appropriate parties. • Support customer onboarding and setup. • Facilitate ongoing customer training when needed. • Work closely with sales, marketing, and product teams to align customer expectations and deliver a seamless experience. • Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance. • Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements. • Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS).

🎯 Anforderungen

• Bachelor's degree preferred. • 3-5 years’ work experience in a fast-paced environment. (in transactional work, logistics, customer service or hospitality, etc.) • Experience supporting customers via email, live chat, phone, and video conferencing. • Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage. • Strong problem-solving skills with the ability to investigate issues and provide timely resolutions. • Ability to manage multiple priorities while maintaining attention to detail. • Comfortable working independently in a remote/virtual environment. • Customer-focused mindset with empathy, patience, and professionalism. • Strong organizational and time management skills. • Comfortable with Google Sheets and Excel, as well as good data management practices. • Familiarity with Salesforce CRM and sales tracking tools is a bonus. • Ability to troubleshoot basic technical issues and escalate complex cases appropriately. • Comfortable learning new software and internal systems quickly. • Able to build and maintain positive relationships with customers. • Able to travel when required.

🏖️ Vorteile

• Statutory Health Benefits • Social Security • Sick Leave • Autonomy and upward mobility • Diverse, equitable, and inclusive culture