Connectivity Specialist – Service Delivery

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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11:11 Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2020

🏢 Entreprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity en 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems est un fournisseur de solutions de cloud géré et de résilience informatique qui opère sur une plateforme cloud résiliente primée. L'entreprise propose des services de cloud public et privé gérés, de stockage d'objets haute performance, de sauvegarde et de reprise après sinistre (DRaaS) en tant que service, des services de sécurité gérés (MDR, SIEM, EDR, zero trust) et des solutions de réseau (SD-WAN, SASE, connectivité multi-cloud), ainsi que des services de conseil et de continuité pour les entreprises clientes. 11:11 se positionne comme un partenaire Pinnacle VMware et met l'accent sur la modernisation, la protection et la gestion des charges de travail critiques pour les organisations des secteurs réglementés.

Description

• Own and drive end-to-end delivery of telecommunications and connectivity services for customers • Coordinate delivery of DIA, EPL, internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber • Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous connectivity deployments, from single-site installations to complex multi-site rollouts • Serve as primary customer contact during circuit delivery with proactive communication and status updates • Collaborate with network deployment engineers, project managers, carrier management, data center operations, carriers, vendors, remote hands teams, and field technicians • Schedule and oversee on-site technicians performing hardware installation, circuit turn-up, testing, cross-connect verification, and troubleshooting • Provide scope, site details, and installation instructions to carrier and third-party technicians • Track carrier milestones including site surveys, local loop provisioning, cross-connects, testing, and service activation • Coordinate customer access, remote hands, field dispatch, and data center meet-me room or cross-connect work • Manage MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain complete, accurate, and auditable circuit records, milestones, notes, and documentation • Identify risks, delays, and dependencies and drive resolution • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling procedures • Improve delivery processes, time-to-install, and customer outcomes • Handle administrative, documentation, reporting, and billing-readiness tasks • Perform additional duties as assigned

🎯 Exigences

• Bachelor’s degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • ServiceNow experience is a plus • SharePoint, IRA, remote hands coordination, field technician dispatch and oversight, ISP/OSP construction exposure, carrier last-mile ordering and provisioning, and AWS or other public/private cloud provider experience preferred • Strong customer-facing communication skills • Excellent organization and attention to detail; ability to manage multiple concurrent deployments • Ability to work in a time-sensitive, high-volume environment, sometimes outside normal business hours • Ability to work independently while collaborating effectively across teams • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily; reasonable accommodation may be provided for qualified individuals with disabilities

🏖️ Avantages

• Full-time remote work • Professional growth opportunities • Reasonable accommodation for qualified individuals with disabilities