Claims Casualty Team Manager – Litigation

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🦌 Connecticut, Massachusetts, +4 états de plus – Distant

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💵 $83 900 - $123 600 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of AAA

AAA

5001 - 10000 employés

Fondée en 1902

🚘 Automobile

🛡️ Assurance

📦 Logistique

Automotive • Insurance • Logistics

AAA est une fédération de clubs automobiles affiliés, offrant divers services et produits liés au voyage principalement à ses membres. Elle fournit une assistance routière d'urgence, des outils de planification de voyage et des réductions pour les membres tant au niveau national qu'international. Chaque club opère indépendamment dans sa propre région géographique, servant ses membres locaux tout en respectant les normes générales de l'AAA. AAA vend également des produits de voyage tels que des cartes et des guides, offrant des ressources pour faciliter les voyages internationaux. L'organisation facilite un réseau où les avantages de l'adhésion, tels que les réductions mondiales et les services d'urgence, sont étendus aux membres internationaux voyageant aux États-Unis et vice versa.

Description

• Coordinate, direct, and oversee claims activities of a team or teams • Provide leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and technical and customer service Best Practices • Review claim files regularly for quality • Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives' performance through file review, audits, reports, and complaints • Coach and counsel employees on performance • Resolve customer service issues through communication and interaction • Monitor and evaluate customer concerns, issues, and satisfaction and anticipate customer needs • Manage employee recruitment and development • Identify and implement staff development and training needs to support succession planning • Lead meetings with unit management to communicate goals and reinforce and monitor performance behaviors • Maintain knowledge of current industry developments and best practices • Participate in committees and projects supporting organizational goals and objectives

🎯 Exigences

• Bachelors Equivalent combination of education and experience Preferred • 4-6 years Casualty Claims handling required with Litigation experience • 1-3 years Supervisory required • Advanced organizational, planning and delegation skills critical • Advanced oral and written communication skills necessary • Advanced interpersonal skills essential • Ability to effectively lead change required • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required • Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

🏖️ Avantages

• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) • Incentive program based upon the achievement of organization, team and personal performance • Occasional travel to off-site business meetings or conferences

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