Manager, GDS Automation, Support

Emploi pas sur LinkedIn

🔥 il y a 3 heures

🇺🇸 États-Unis – Télétravail

💵 $72 642 - $108 963 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Internova Travel Group

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2008

📦 Logistique

🏨 Hôtellerie

✈️ Tourisme

Logistics • Hospitality • Travel

Internova Travel Group est une entreprise de services de voyage renommée, spécialisée dans la fourniture de solutions variées liées aux voyages. L'entreprise propose des services tels que les voyages de loisirs, la gestion des voyages d'affaires et les croisières, répondant aux besoins diversifiés de ses clients. Avec un fort accent sur la satisfaction client et les expériences de voyage innovantes, Internova vise à améliorer la manière dont les gens voyagent et explorent le monde.

Description

• Lead, coach, and develop a team responsible for GDS administration, automation support, agent configuration, and operational technology services • Manage and maintain PCCs, OIDs, branch structures, office profiles, and point-of-sale configurations • Configure and support agent work environments, sign-in credentials, user profiles, access permissions, and security controls • Maintain GDS settings and operational configurations supporting reservation processing, ticketing, quality control, and traveler servicing • Support onboarding, setup, and maintenance of agent profiles and operational workstations • Establish team priorities, workload management, and service level expectations • Develop, maintain, and optimize GDS scripts, macros, and automation tools • Support automation initiatives for booking, ticketing, servicing, and fulfillment workflows • Create and manage point-of-sale automation configurations • Analyze workflows and identify opportunities to increase automation and operational efficiency • Test and deploy scripts, automation enhancements, and configuration updates • Administer GDS queues and workflows for reservations, ticketing, schedule changes, exchanges, and servicing • Monitor queue performance and routing • Troubleshoot GDS errors, automation failures, profile issues, queue exceptions, and access concerns • Serve as the escalation point for GDS configuration, scripting, and operational support issues • Work with GDS support teams on vendor-level issues • Manage web-service connections and integrations between the GDS and related travel technology platforms • Support connectivity with Sabre, Amadeus, Concur Travel, Atriis, Deem, Kayak for Business, Compleat, iQCX, and Umbrella Faces • Participate in system testing and user acceptance validation • Review GDS releases and enhancements for operational impact • Document configuration standards, scripts, troubleshooting procedures, and support processes • Recommend enhancements improving agent productivity, operational efficiency, and automation rates • Partner with Operations, Agent Services, Online Booking, Mid-Office, and Travel Technology teams

🎯 Exigences

• 5-8 years of experience supporting GDS environments within a Travel Management Company (TMC) or corporate travel organization • Previous experience leading, mentoring, or supervising technical, operational, or support teams • Strong hands-on experience with GDS scripting and automation • Strong hands-on experience with point-of-sale configuration • Strong hands-on experience with PCC and OID administration • Strong hands-on experience with agent profile setup and maintenance • Strong hands-on experience with queue management and workflow automation • Strong hands-on experience with user access administration and support • Strong troubleshooting, analytical, and problem-solving skills • Ability to work independently in a remote environment while supporting multiple operational teams • Preferred: Experience with Concur Travel, Atriis, Deem, and Kayak for Business • Preferred: Experience supporting Compleat, iQCX, or other mid-office automation platforms • Preferred: Knowledge of web services, APIs, and travel technology integrations • Preferred: Familiarity with quality control, auto-ticketing, and fulfillment automation workflows • Preferred: Experience supporting multi-GDS travel environments

🏖️ Avantages

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance • Remote work arrangement