Regional Account Manager

🔥 il y a 18 heures

🇺🇸 États-Unis – Télétravail

💵 $60 000 - $70 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

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Acquia

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2007

💼 Conseil

🏥 Santé

📣 Marketing

💰 Secondary Market en 2018-08

Consulting • Healthcare • Marketing

Acquia édite la plateforme Acquia Digital Experience Platform (DXP), bâtie sur le CMS open source Drupal, leader du marché. Conçue pour aider les organisations à gérer plus efficacement leur présence digitale, la plateforme propose une suite d’outils incluant la gestion de contenu (CMS), l’optimisation SEO, la gestion des données clients, et bien plus. Acquia fournit des solutions adaptées à de nombreux secteurs, tels que la santé, le secteur public et le retail, pour améliorer les parcours clients digitaux. La plateforme s’intègre à plus de 80 outils, en favorisant la création collaborative de contenus et une diffusion optimisée. Acquia est reconnue comme un leader des Digital Experience Platforms et s’engage en faveur de l’accessibilité et de la réussite de ses clients.

Description

• Deliver renewal targets and upsell specific accounts • Proactively manage accounts day to day • Mitigate customer escalations and risks • Build cross-departmental relationships with Sales, Technical Support, Operations, and Finance • Drive customer retention and identify upsell opportunities • Develop account plan strategies to improve performance and customer experience • Attend customer onsite visits and host Quarterly Business Reviews • Own key client relationships and identify risks and opportunities • Build relationships with strategic leadership-level customer contacts • Exceed quarterly renewal and net renewal goals • Partner with internal resources to resolve escalations and operational issues • Coordinate with business users and procurement to ensure timely renewals • Identify process inefficiencies and recommend solutions

🎯 Exigences

• Proven track record sustaining and growing complex relationships, closing renewals, and identifying upsell/cross-sell opportunities • Experience managing a high volume of accounts • 2–5 years in an account management role providing technology solutions to large enterprises • Ability to manage multiple systems and administration simultaneously • Experience owning and exceeding a quota • Strong forecasting and analytical skills • Strategic, hands-on, detail-oriented, articulate, and credible • Strong executive presence and ability to influence decision-making internally and externally at all levels • Ability to work effectively in a dynamic, fast-paced, ever-changing environment • Good communication skills and ability to articulate a strong value proposition • Meticulous attention to detail and high accountability • Self-starter able to set and manage priorities • Strong teamwork, communication, and cross-group collaboration skills • Ability to proactively drive accounts and resolve customer escalations with minimal oversight • Bachelor degree is required • Openness to learning new technologies and collaborating with AI tools

🏖️ Avantages

• Competitive healthcare coverage • Wellness programs • Take it when you need it time off • Parental leave • Recognition programs • Variable compensation • AI tools and learning new technologies