Director of Resupply

Emploi pas sur LinkedIn

🕒 il y a 9 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 11%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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ACU-Serve

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501 - 1000 employés

🏥 Santé

⚕️ Assurance santé

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

ACU-Serve est une entreprise spécialisée dans l'optimisation des cycles de revenus pour les prestataires de santé, particulièrement dans les secteurs des équipements médicaux à domicile (HME) et des équipements médicaux durables (DME). Elle se concentre sur l'augmentation des demandes sans erreurs grâce à des partenariats stratégiques, des solutions innovantes et des technologies avancées. L'approche globale d'ACU-Serve inclut la gestion du cycle de revenus, les services de recouvrement des comptes clients (A/R) et l'approvisionnement pour les pharmacies d'infusion et les services de réhabilitation complexe, garantissant des paiements rapides et précis tout en améliorant la formation des clients et l'efficacité opérationnelle.

Description

• Lead and scale a fully distributed, cross-functional global DME resupply call center operation • Establish remote workforce management structures and monitor cross-time-zone schedules, agent states, active versus available time, and productivity metrics • Foster a unified, high-performance remote culture through digital collaboration and transparent communication • Oversee onboarding alignment, continuous coaching, performance management, and global compliance tracking • Provide strategic direction for inbound and outbound remote DME/PAP resupply operations • Maximize order capture, clean claim submissions, and operational scale • Oversee client implementations and business-analysis metrics for enterprise accounts • Align global contact-center capacity with service-level agreements • Serve as executive point of contact for BPO clients and present operational updates, dashboard analytics, and performance reviews • Architect predictive-dialer outreach strategies and campaign configurations using cloud-based telephony • Optimize productivity metrics, including a benchmark close rate of 4 orders per hour and reduced wrap-up time • Monitor Service Level, Abandonment Rate, Average Handle Time, and real-time routing across global cohorts • Partner with QA Managers and Trainers to develop and enforce agent scorecards • Maintain compliance with HIPAA, TCPA, Medicare CMS regulations, and private payor guidelines • Standardize secure patient-outreach scripts and workflows for collecting insurance, prescription, and physician-record information • Bridge front-end intake and back-end billing operations to reduce held revenue and payor denials • Drive use of Brightree Analytics, SNAP, and S3 across the remote workforce • Lead continuous-improvement initiatives using process automation, data analytics, and workflow optimization • Perform other duties as assigned

🎯 Exigences

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or an equivalent discipline • 5–7+ years of leadership experience directing high-volume contact center operations, specifically in DME/HME or PAP resupply domains • Proven experience managing global workforces, including onshore US employees and offshore BPO or customer service teams • Extensive experience managing fully remote operations • Proficiency with cloud infrastructure, remote collaboration technology, and distributed performance auditing tools • Advanced operational knowledge of Brightree, SNAP, S3, and cloud-based predictive dialer systems such as CallShaper or equivalent • Experience constructing dashboards, managing complex data structures, and drafting quantitative business reports • Comprehensive knowledge of medical documentation validation, payor rules, audit requirements, and DME revenue cycle workflows • Proficiency with remote team engagement systems, enterprise communication tools such as Slack and Teams, secure remote desktop management, and virtual learning infrastructures • Commitment to ACU-Serve’s mission, vision, and values • Ability to sit approximately 95% of the time and stand or walk approximately 5% of the time • Computer keyboarding approximately 80% of work time

🏖️ Avantages

• 100% remote work arrangement • Occasional travel to client sites or corporate offices • Equal opportunity employment

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