Customer Care Representative

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🦀 Maryland – Distant

🦀 Maryland – Remote

💵 $16 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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AdNet/AccountNet Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1990

🎯 Recrutement

🏛️ Gouvernement

🤝 B2B

Recruitment • Government • B2B

AdNet/AccountNet Inc. est une entreprise de gestion du capital humain et de recrutement détenue par 8(a), WOSB, LGBTE et WBE, fondée en 1990 et basée à Baltimore, MD. La société fournit des services de recrutement pour le gouvernement et le secteur commercial, une recherche de cadres, le placement de consultants et de sous-traitants, ainsi que des services d'acquisition de talents pour des rôles à distance et sur site. AdNet met l'accent sur les personnes, des processus adaptables et des placements réussis (sa formule « P3 »), et s'engage également dans des initiatives communautaires, des podcasts et des bourses d'études.

Description

• Conduct non-scripted customer interactions via phone, email, and chat. • Topics include rebate status, scheduling, submittal procedures, and program guidelines. • Perform professional outreach. • Review and assist customers with energy application inquiries and program questions. • Complete other administrative duties as assigned.

🎯 Exigences

• High school diploma. • 2+ years of professional work experience. • 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite. • Must be able to successfully pass a background check with drug screening. • Previous sales or customer service experience (preferred). • Computer skills, including accurate and efficient data entry and database navigation (preferred). • Strong written and verbal communication skills (preferred). • Ability to maintain high energy levels and a positive attitude while working with team members, customers, and program participants (preferred). • Experience working with program participants, such as homeowners and contractors, to troubleshoot application requirements (preferred). • Ability to identify, define, and resolve problems promptly; gather and analyze information; and develop alternative solutions (preferred). • Ability to work independently and collaboratively (preferred). • Strong organizational and analytical skills (preferred). • Typing speed of 45–50 words per minute preferred. • Ability to work in a fast-paced, high-pressure environment (preferred). • Professional interpersonal skills, including courtesy and cooperation (preferred). • Ability to manage multiple priorities and work limited overtime as necessary (preferred). • Ability to sit for prolonged periods in a distraction-free environment (preferred). • Demonstrated pride in making a positive difference for program participants (preferred). • Ability and desire to quickly learn about the energy business (preferred).