Customer Service Representative

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SURIA

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2010

📱 Médias

🤝 B2B

Media • B2B

SURIA est une société de distribution et de promotion cinématographique qui aide les cinéastes et les organisateurs d'événements à transformer les films et les festivals en phénomènes mondiaux. La société propose des services pour les sorties en salles, les campagnes de festivals et événements, la publicité et la gestion de portefeuille, travaillant avec des réalisateurs et producteurs pour promouvoir documentaires, courts et longs métrages auprès d'un public international.

Description

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information. • Troubleshoot customer issues and provide effective solutions or escalate to the appropriate department if necessary. • Maintain customer records and interactions using CRM software and Microsoft Excel. • Draft and send professional emails and reports using Microsoft Outlook and Word. • Track and follow up on customer requests or issues, ensuring that all matters are resolved efficiently. • Use Microsoft Teams to collaborate with team members, attend virtual meetings, and coordinate with different departments. • Stay updated on company policies, product offerings, and customer service best practices. • Provide feedback to management regarding customer trends, common issues, and process improvements.

🎯 Exigences

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) is required. • Previous experience in customer service, call center, or helpdesk support preferred. • Strong verbal and written communication skills. • Ability to handle high volumes of customer interactions with patience and professionalism. • Strong problem-solving skills with the ability to work under pressure. • Ability to work independently and manage time effectively in a remote environment. • Experience with CRM systems or customer service software is a plus. • High school diploma or equivalent; additional certifications or relevant education are a plus.

🏖️ Avantages

• Reliable high-speed internet connection • A computer with updated Microsoft Office Suite (Word, Excel, Outlook, Teams) • Quiet, distraction-free workspace for handling customer calls