Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🌲 Oregon – Distant

🌲 Oregon – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Nextgen Real Estate

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51 - 200 employés

Nextgen Real Estate est une entreprise immobilière innovante basée à Houston, Texas dirigée par Julia Wang.

Description

• Respond to customer inquiries via phone, email, and chat promptly and professionally. • Assist customers with product selection and provide detailed product information. • Resolve customer complaints and issues with a focus on achieving customer satisfaction. • Maintain detailed records of customer interactions and transactions in our CRM system. • Collaborate with team members to enhance service delivery and share knowledge. • Follow up with customers to ensure their issues were resolved to their satisfaction. • Monitor customer feedback and report trends to management for process improvement.

🎯 Exigences

• High school diploma or equivalent required; additional education or certification in customer service is a plus. • Proven experience in a customer service role, preferably in a fast-paced environment. • Exceptional verbal and written communication skills. • Strong problem-solving skills and ability to think on your feet. • Proficient with CRM systems and Microsoft Office Suite. • Ability to work independently as well as in a team environment. • Flexible schedule availability, including evenings and weekends as needed.