Urology Billing Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 24 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

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Aeroflow Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2001

⚕️ Assurance santé

👥 B2C

Healthcare Insurance • B2C

Aeroflow Health est un partenaire de santé personnalisé qui aide les patients à accéder à des équipements et fournitures médicales couverts par l'assurance, y compris des tire-laits, et des produits pour le diabète, le sommeil, la continence et l'urologie. L'entreprise vérifie la couverture d'assurance, soumet les documents nécessaires et livre des fournitures sélectionnées aux domiciles des patients tout en collaborant avec des régimes de santé et des prestataires de soins de santé pour améliorer la satisfaction et les résultats des patients.

Description

• Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution. • Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner. • Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies. • Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems. • Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution. • Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction. • Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures. • Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.

🎯 Exigences

• 2 years recent work history • Bachelor’s degree from accredited university (any field) • Prior work experience in healthcare or health insurance

🏖️ Avantages

• Competitive Pay • Health Plans with FSA or HSA options • Dental and Vision Insurance • Optional Life Insurance • 401K with Company Match • 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s) • Additional Parental benefits to include fertility stipends, free diapers, breast pump • Paid Holidays • PTO Accrual from day one • Employee Assistance Programs