Customer Support Representative II

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Aerwave

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

📡 Télécommunications

🤝 B2B

🏠 Immobilier

💰 €20 000 000 Series B - Aerwave en 2024-09

Telecommunications • B2B • Real Estate

Aerwave est un fournisseur de solutions Wi-Fi gérées de nouvelle génération, adaptées pour les communautés résidentielles multifamiliales. L'entreprise offre un accès internet à l'échelle de la propriété avec des vitesses de gigabit via des rénovations, des conceptions de nouvelle construction et des reprises gérées, soutenues par une assistance 24/7, des outils de gestion numérique et des informations en temps réel pour améliorer l'expérience des résidents, les opérations de la propriété et la valeur à long terme des actifs.

Description

• Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. • Answer inbound customer inquiries in a professional and timely manner. • Troubleshoot internet connection issues and provide solutions or escalate issues to the technical support team. • Performs remote troubleshooting through diagnostic techniques and pertinent questions. • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on products or services and maintain communication with management regarding development within areas of assigned responsibilities. • Assist the NOC teams with onsite in unit scheduling. • Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

🎯 Exigences

• High School Diploma or GED. • 4+ years of experience in a service/tech support role. • Successful track record of problem solving in customer service/support role. • Experience with ticketing systems, Intercom and Aircall is a plus. • Ability to work a flexible schedule that includes weekends, evenings, holidays. • Strong follow-through and organizational skills. • Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages. • Can easily navigate computers and CRM systems. • Excellent communication and team leadership skills. • Basic technical knowledge. • Proficiency in the use of a computer, and software applications including Microsoft Office. • Bilingual in English and Spanish is preferred. • Bachelor’s Degree is preferred.

🏖️ Avantages

• Clear line of sight for career advancement and significant accomplishments. • Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance. • Generous PTO policy. • 15 paid Company holidays. • High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan. • 401(k) matching 100% up to 4% of base salary.