Field Client Consultant

🕒 il y a 9 jours

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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Affinitiv

Site WebLinkedInTous les Emplois

501 - 1000 employés

🤝 B2B

Automotive • Software • B2B

Affinitiv est une entreprise spécialisée dans la fourniture de solutions logicielles automobiles innovantes pour relever des défis spécifiques des concessions et établir des liens solides avec les clients. Elle se spécialise dans la création d'outils personnalisés pour les ventes, les services et la fidélisation, aidant ainsi les concessionnaires automobiles à améliorer la fidélisation de leurs clients, à vendre des véhicules plus rapidement, à améliorer la planification des services et à optimiser les stratégies de publicité numérique. En tirant parti de l'intelligence artificielle et de sa vaste expertise sectorielle, Affinitiv propose une gamme complète de services, y compris la conversion des ventes, le marketing de fidélisation et des solutions de plateformes de gestion, ainsi qu'un support dédié pour les concessions de toutes tailles.

Description

• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. • Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager. • Build and maintain strong, long-lasting client relationships • Develop a trusted advisor relationship with key decision makers and build upon existing product use • Ensure successful delivery of our software solutions according to client needs and objectives • Conduct training and communicate product knowledge effectively • Forecast and track key account metrics for both the client and Affinitiv management. • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed • Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval • Maintains client in store visit schedule according account SLAs. • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

🎯 Exigences

• 5-year experience in managing a SaaS in automotive. • Proven account management or other relevant experience in Fixed Ops • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level • Experience in delivering client-focused solutions based on customer needs • Proven ability to manage multiple projects at a time while paying strict attention to detail • Excellent listening, negotiation, and presentation skills • Excellent verbal and written communication skills • Dependable safe transportation in accordance with all state laws • Must have valid DL, ability to rent a car, ability to take domestic flights • Ability to incur and document travel related expenses to be reimbursed • Must be organized and task oriented • Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements.

🏖️ Avantages

• medical • dental • vision • 401K effective day 1 • generous PTO