Community Operations Support Specialist

🕒 il y a 5 mois

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $65 000 - $75 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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AIR Communities

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏠 Immobilier

Real Estate

AIR Communities est une fiducie de placement immobilier (REIT) spécialisée dans la fourniture d'un portefeuille diversifié de communautés d'appartements aux États-Unis. L'entreprise se concentre sur des marchés de haute qualité où la demande en logements est forte, dans le but d'offrir des expériences de vie premium à ses résidents. AIR Communities s'engage à servir les autres et offre des opportunités de développement de carrière au sein d'une culture valorisant la passion et le dévouement. La société met un fort accent sur la responsabilité d'entreprise et la satisfaction des résidents.

Description

• Provide field operations support across communities and execute key projects related to community setup, revenue generation, and customer experience improvements. • Act as a representative of operations and support the successful launch, stabilization, or improvement of assigned communities. • Enhance customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness. • Provide hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed. • Serve as a subject matter expert on operational policies and procedures, supporting community teams and central operations. • Assist with troubleshooting, resolving resident concerns, and training on-site teams. • Identify process improvements, support revenue initiatives, and share updates on project status and community performance.

🎯 Exigences

• Ability to travel at least 75% of the time with easy access to large Airport. • Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment. • Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition. • Highly organized with attention to detail and the ability to manage multiple priorities. • Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving. • Technologically proficient with experience in property management systems and tools. • Demonstrated ability to support training efforts, and provide operational coverage as needed. • Understanding of financial processes, including budgets and variance review, is preferred. • A background in process improvement, community setup, or operations support is a plus. • Leadership or project management experience is highly desirable.

🏖️ Avantages

• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). • Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. • 401(k) plan with employer contribution. • Paid time off including vacation, sick time, and 12 holidays. • Paid parental leave of up to 16 weeks. • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. • 15 hours of paid time annually for community service. • Commuter benefits and pet insurance. • Consumer discounts on various products and services. • Opportunities for ongoing professional development, leadership training, and career growth.