Account Manager

🕒 il y a 2 mois

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 35%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Akkadian Labs

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🏢 Entreprise

📡 Télécommunications

SaaS • Enterprise • Telecommunications

Akkadian Labs est un fournisseur de premier plan de solutions de provisioning automatisé pour les environnements de communications unifiées (UC). Ils proposent une suite de produits incluant Akkadian Provisioning Manager, Console, Contact Manager et Site Builder, conçus pour faciliter l'adoption, le déploiement et la gestion des UC. Leurs solutions permettent un provisioning sans erreur à travers des plateformes comme Webex, Microsoft et Zoom, aidant ainsi à gérer efficacement des millions d'utilisateurs en entreprise. Akkadian Labs collabore étroitement avec ses partenaires et utilise l’automatisation pour réduire le travail manuel répétitif, améliorer la sécurité et réaliser un retour sur investissement rapide. Ils sont reconnus pour leur partenariat avec les fournisseurs d'UC et le support à travers une console intuitive qui répond aux environnements à fort volume d'appels.

Description

• Serve as the primary point of contact for a portfolio of customer accounts, managing day-to-day relationships and handling escalations with support as needed • Maintain a consistent cadence of outreach throughout the year to strengthen relationships, reinforce value, and stay ahead of renewal risk • Own subscription renewals across the assigned book of business, driving retention and contributing to overall revenue goals • Identify and advance expansion opportunities within existing accounts, including upsell, cross-sell, and pricing motions • Educate customers on platform value, functionality, and new features to maximize adoption and business impact • Recognize signs of under-utilization or account risk and respond with recommendations, training, or resources • Lead Quarterly Business Reviews with selected customers to demonstrate value, review progress, and uncover growth opportunities • Maintain disciplined weekly forecasting in HubSpot for renewal and expansion opportunities using the MEDPICC framework • Partner with systems integrators, channel partners, and reseller partners on account strategy, technical discussions, and unified value propositions • Work cross-functionally with Sales, Product, and Support teams to deliver a consistent customer experience and identify lifecycle opportunities • Use account data and analytics to identify trends, surface risks, and prioritize retention and growth actions • Travel as needed to support customer relationship-building and key account engagements

🎯 Exigences

• 4–6 years of experience in software sales, specifically account management • Experience managing a quota-carrying book of business with revenue responsibility • Demonstrated success with renewals and expansion revenue • Hands-on experience with HubSpot or a similar CRM platform • Experience in unified communications, collaboration platforms, or adjacent technologies strongly preferred • Experience managing enterprise, government, healthcare, or finance accounts • Familiarity with MEDICC, MEDPICC, or a similar qualification framework • Ability to travel for customer meetings as needed • Ability to build strong customer relationships and maintain active portfolio engagement • Confidence leading renewal and expansion conversations and advancing opportunities • Strong communication skills across customer-facing, partner-facing, and internal interactions • Comfort working in a fast-moving environment with multiple priorities and revenue goals • Ability to translate product capabilities into customer value and business outcomes • Sound judgment in identifying account health signals, addressing objections, and proactively responding to risk • Discipline in forecasting, pipeline management, and CRM hygiene • Ability to collaborate across internal teams and external partner networks

🏖️ Avantages

• Fully remote environment • Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Company-paid disability policies • 401(k) with a generous matching program • Paid time off

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