Residential Support Representative

🕒 il y a 16 jours

⛰️ Colorado, Kansas – Distant

⛰️ Colorado – Remote 🌪️ Kansas – Remote

💵 $33 900 - $55 000 / an

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Allegion

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2013

🔐 Sécurité

🔧 Matériel

🏢 Entreprise

💰 Post-IPO Debt en 2022-06

Security • Hardware • Enterprise

Allegion est une entreprise spécialisée dans les solutions de sécurité, se concentrant sur la sécurité autour de la porte et des zones adjacentes. Elle produit une large gamme de produits allant des serrures mécaniques aux dispositifs avancés de reconnaissance biométrique, offrant des solutions de sécurité intégrées et simples. Allegion vise à redéfinir la sécurité grâce à la technologie innovante, garantissant la sécurité où que se trouvent les clients.

Description

• Drive consumer loyalty through exceptional customer service • Provide positive customer experiences to troubleshoot technical problems • Assist customers in troubleshooting issues with Schlage products • Escalate or seek guidance from internal resources as needed • Guide customers through how-to-related inquiries • Communicate case drivers and known issues to internal stakeholders • Build trust through complete follow-through on customer commitments • Learn and maintain product knowledge of Allegion consumer products • Participate in ongoing training and development to enhance skills • Meet set goals and metric expectations consistently

🎯 Exigences

• Minimum 1 year of customer service experience preferred • An HS Diploma or GED is required; an associate’s degree is preferred • Ability to type 55 wpm, corrected speed • 1+ years’ experience handling high-volume inquiries • Strong written and verbal communication skills • Knowledge of basic computer skills • Working knowledge of PC-based software applications (Microsoft Office) • Experience with Zendesk/ Five 9 and other CRM systems preferred • Familiarity with using smart device applications is preferred • Ability to multi-task, prioritize, and manage time efficiently • Availability to work Monday to Friday 10-6:30PM EST • Bilingual in Spanish and/or French is an asset

🏖️ Avantages

• Health, dental and vision insurance coverage • Competitive Paid Time Off • 401K plan with 6% company match • Health Savings Accounts – Tax-advantaged savings account • Flexible Spending Accounts – Tax-advantaged spending accounts • Disability Insurance – Short-Term and Long-Term coverage • Life Insurance – Term life coverage • Tuition Reimbursement • Voluntary Wellness Program • Employee Discounts through Perks at Work • Community involvement opportunities