Customer Support Specialist, English, German, French

🕒 il y a 4 mois

🇪🇸 Espagne – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 46%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Alphanumeric Systems

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1979

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Alphanumeric Systems est une entreprise de communication et de services dans le domaine de la santé et des sciences de la vie, qui fournit des services de communication médicale et scientifique, de rédaction réglementaire et d'assistance à la soumission, de pharmacovigilance, de centres de contact et de services d'engagement des patients, ainsi que de gestion des installations et d'optimisation des espaces pour les clients pharmaceutiques et biotechnologiques. L'entreprise propose des solutions de sensibilisation omnicanal conformes aux réglementations, avec une portée mondiale, pour soutenir les lancements de thérapies, les programmes d'accès des patients, la collaboration avec les professionnels de la santé (HCP) et les soins continus des patients.

Description

• Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors • Provide customer support to wholesalers and distributors regarding ordering, logistics, and contracted customers • Answer general inquiries from consumers and healthcare professionals • Work with third-party vendors to provide wholesale/distribution support • Navigate and assist users with commercial tools and sites • Provide prompt, complete, and professional customer service across various sites and content • Assist with temperature excursion inquiries, online-tool connections, and troubleshooting • Identify and report potential Adverse Events and Product Quality Complaints • Document case notes in the customer relationship management system • Provide contract support and act as liaison and client representative • Identify and triage medical information inquiries to the appropriate department • Use standard content, FAQs, product monographs, and client-approved responses to provide non-scripted on-label information • Complete intake and reporting of potential Adverse Events and Product Quality Complaints • Provide information to healthcare organizations and healthcare professionals seeking clinical-trial participation • Respond to press releases and company news using appropriate responses • Perform outbound contacts for commercial status updates and follow-up interactions • Provide customer ordering-status information • Perform other requested duties • Support potential rotational shifts and after-hours coverage as needed

🎯 Exigences

• Fluent in English, German, and French (mandatory) • Must already be based in Spain with fully legal and valid documentation to work there • Experience in Customer Service or related fields • Flexibility to complete training at different hours due to time-zone differences • Bachelor in Business, Supply Chain, or related fields preferred • 2–5 years of experience preferred and/or as an alternative to the preferred degree • Minimum 2 years of experience supporting pharma/biotech call centers and/or medical or commercial settings preferred • Prior customer-support experience in logistics, order-to-cash, or 3PL/distributor coordination is an asset • Prior vaccine-product experience in a pharma/biotech call center preferred • Previous contact-center experience is an asset • Strong spoken and written English, German, and French proficiency • Excellent written and verbal communication skills • AWS Connect and Salesforce Health/Service Cloud experience preferred • Knowledge of Windows through the current version and Microsoft Office tools • Comfort with laptops, desktops, and printers • Contact-center telephony, email, and chat-tool experience preferred • Knowledge of customer relationship management systems preferred • Excellent interpersonal and relationship-management skills • Strong listening skills and empathy • Ability to distinguish different types of commercial inquiries • Willingness to learn to identify, document, and report adverse events and product complaints • Ability to handle calls, chats, and emails • Demonstrated problem-solving ability • Customer-service approach and solution orientation • Ability to learn and navigate new systems and technologies quickly

🏖️ Avantages

• Private health insurance • Monthly internet allowance • Full training is provided • Dozens of E-Learning courses are available • Competitive and attractive salary