Account Delivery Manager

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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AMPECO

Site WebLinkedInTous les Emplois

51 - 200 employés

⚡ Énergie

🚗 Transport

☁️ SaaS

💰 €13 000 000 Series A en 2023-01

Energy • Transport • SaaS

AMPECO est un fournisseur mondial de logiciels spécialisé dans les solutions de gestion de la recharge de véhicules électriques (VE). Leur plateforme offre une suite d'outils complète pour gérer l'infrastructure de recharge des VE, offrant aux opérateurs de points de charge (CPO), aux services publics d'énergie et à d'autres acteurs commerciaux les capacités nécessaires pour exécuter des stratégies de recharge efficaces. Le logiciel d'AMPECO inclut des fonctionnalités telles que la gestion dynamique des charges, l'intégration des paiements, la facturation, l'itinérance des VE et la gestion de l'énergie. La plateforme est indépendante du matériel, permettant l'intégration avec diverses stations de recharge et équipements associés, garantissant flexibilité et évolutivité sur plusieurs marchés. AMPECO habilite les fournisseurs de recharge de VE avec un contrôle total sur leur activité, offrant une solution en marque blanche qui permet une autonomie de marque. Avec une API robuste et une bibliothèque de ressources étendue, AMPECO facilite des solutions personnalisées et innovantes pour un marché en pleine croissance. L'entreprise s'engage à soutenir ses clients grâce à des conseils personnalisés, des conseils en architecture technique et un support client complet.

Description

• Own the customer relationship**• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;**• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;**• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships. • **Run service delivery and operations**• Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;**• Manage the onboarding of new customers in collaboration with AMPECO’s experts;**• Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts. • **Orchestrate the specialists supporting you**• Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;**• Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;**• Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery. • **Advise and shape the product**• Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;**• Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;**• Stay current on eMobility, EV charging trends and our evolving product capabilities.

🎯 Exigences

• 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred;**• A track record of building strategic relationships with both operational and technical stakeholders;**• Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations;**• Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines;**• Comfort in orchestrating internal experts and aligning multiple parties around a common goal;**• A growth mindset - you pick up new skills as the role and product evolve;**• Fluent written and spoken English.

🏖️ Avantages

• A seat at a fast-growing company on the path to becoming a global industry leader;**• A team of highly experienced people who genuinely enjoy working together;**• Flexible working hours;**• A bonus day off for your birthday;**• 5 additional vacation days per year after your first year with us;**• Social events and team buildings worth showing up for;**• Medical insurance with generous coverage - for you and your family;**• Monthly shared-mobility allowance (Spark and GOeGO);**• EV week - a company electric car for your personal use every 1-2 months.