Senior Enterprise Account Manager

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Freshpaint

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

☁️ SaaS

Healthcare Insurance • Marketing • SaaS

Freshpaint est une plateforme de confidentialité dans le domaine de la santé qui permet aux entreprises de santé d'exploiter des outils de marketing avancés tout en restant conformes aux réglementations sur la confidentialité, telles que la HIPAA. La plateforme remplace les technologies de suivi non sécurisées par un système protégé par un Business Associate Agreement (BAA) pour garantir que les données sensibles ne soient pas partagées avec des outils non conformes. Freshpaint offre des fonctionnalités qui bloquent par défaut les données sensibles, sécurisent les connexions côté serveur et fournissent une vue complète et anonyme du parcours client. Cette solution est conçue pour aider les spécialistes du marketing de la santé à atteindre des performances élevées sans compromettre la confidentialité des patients.

Description

• Own net revenue retention and ARR across a book of ~25–40 Enterprise customers. • Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion. • Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close. • Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap. • Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage. • Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value. • Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors. • Travel up to 30% for onsite visits, conferences, and Freshpaint events.

🎯 Exigences

• 7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers. • Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention. • Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value. • Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene. • Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives. • Excellent written and verbal communication, including running business reviews and presenting to C-level audiences. • Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.

🏖️ Avantages

• Competitive pay + generous equity (10-year exercise window) • Fully remote (U.S. only) with a $150/month coworking stipend • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Unlimited PTO with a *required* 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • 2 “Treat Yourself” days a year—$100 and a day off, just because • Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year • And more! Check out our careers page for the full list.