Member Experience Manager

🕒 il y a 19 jours

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $100 000 - $110 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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AORN

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1954

🏥 Santé

🤝 À but non lucratif

📚 Éducation

Healthcare • Non-profit • Education

AORN est l'Association des Infirmières de Bloc Opératoire Diplômées d'État, une organisation professionnelle à but non lucratif qui établit des directives basées sur des preuves pour la pratique périopératoire, offre une formation continue et un développement pour les infirmières de bloc opératoire et les responsables chirurgicaux, et plaide pour une chirurgie sécurisée et des soins périopératoires de haute qualité. AORN organise des conférences, des programmes d'e-learning, des outils d'abonnement pour les établissements et des opportunités de partenariat avec des fournisseurs pour aider les infirmières, les établissements et les entreprises de dispositifs médicaux dans la mise en œuvre de pratiques périopératoires standardisées.

Description

• Champion a deeply customer-centric approach across the entire member lifecycle, from joining and onboarding through benefit access, engagement, renewal, and ongoing participation • Work with Marketing to gather, collect, and organize association industry and membership-growth trend data for various age groups • Design, map, and maintain current- and future-state member journeys across priority touchpoints • Gather and synthesize member feedback, behavioral data, service trends, direct listening, usability findings, journey research, and market insights • Identify unmet needs, friction, and opportunities to improve the member experience • Collaborate with Marketing to translate market and consumer insights into experience requirements and practical recommendations • Work cross-departmentally with functional owners to implement improvements across digital platforms, communications, programs, community opportunities, customer service, and in-person events • Own and map post-join and post-renewal orientation journeys • Define journey purpose, sequence, audiences, and touchpoints; partner with Marketing on content strategy, email, and collateral execution • Monitor onboarding engagement and feedback to identify improvement opportunities • Own and oversee the renewal journey across email, direct mail reminders, outbound calls, auto-renewal, and digital renewal touchpoints • Define renewal journey strategy, audiences, timing, sequence, touchpoints, and experience requirements • Partner with Marketing and Experience Services on renewal content, collateral, outbound call campaigns, and direct mail execution • Monitor renewal performance, member feedback, and service trends across channels; coordinate improvements with functional owners • Perform other duties as assigned

🎯 Exigences

• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent professional experience • 6+ years of experience in subscription-based services, membership programs, customer experience, lifecycle management, retention, or a related area • Experience coordinating multifaceted programs involving several departments and contributors • Experience evaluating and improving customer or member journeys across digital and in-person channels • Ability to interpret member, customer, engagement, or retention data and translate findings into practical recommendations • Strong project management, organizational, and follow-through skills • Excellent written, verbal, and interpersonal communication skills • Ability to translate strategy into clear requirements, coordinate cross-functional execution, and monitor results • Working knowledge of modern consumer experience practices, including accessibility, personalization, journey mapping, feedback collection, and digital usability • Familiarity with CRM, subscription management, membership management, or customer data platforms and audience segmentation • Commitment to customer centricity, customer satisfaction, and advocating for the member throughout the full lifecycle • Strong ability to translate market, consumer, and member insights into clear experience requirements and actionable cross-functional improvements • Strong collaboration and relationship-building skills, with ability to unite colleagues across departments and influence without direct authority • Ability to balance strategic priorities with detailed coordination and follow-through • Ability to demonstrate and hold others accountable for organizational values of Innovation, Communication, Quality, Diversity, Equity and inclusion, and Achievement • Ability to travel as needed in support of department and Association initiatives

🏖️ Avantages

• Health insurance package options including HDHP and PPO plans • Dental and vision coverage • Flexible Spending Account (FSA) and Healthcare Savings Account (HSA) options • Employer-paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage • Voluntary Life Insurance options including critical illness and accident insurance • 401(k) plan with immediate vesting • Pet insurance • Udemy Learning • Paid time off and 10 paid holidays per year • Paid sick time • Paid parental leave • Free subscription to Calm • Up to 8 hours of paid volunteer time • Employee Assistance Programs • Staff Incentive Bonus • Remote work • Travel less than 25%