Customer Success Expert, Title Insurance

🕒 il y a 2 mois

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Ardán®

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2022

🏠 Immobilier

🤝 B2B

Real Estate • B2B

Ardán® est un groupe de sociétés qui accélère et simplifie les clôtures immobilières en combinant des solutions technologiques, des services de données et de réalisation, ainsi qu'une souscription prudente. L'entreprise propose des services de titre, de réalisation d'assurances et de clôture aux prêteurs, courtiers et autres professionnels de l'immobilier, mettant l'accent sur l'automatisation, la gestion des risques et un service client exceptionnel. Ardán® appartient majoritairement à The Orogen Group, qui fournit un investissement stratégique à long terme et une stabilité pour soutenir une croissance continue et le développement de produits.

Description

• Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team. • Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution. • Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs. • Provide training and support to clients on our products, services, and technology. • Maintain an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it. • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings. • Perform other duties as assigned by supervisor.

🎯 Exigences

• 3-5 years customer service experience • 3-5 years in multi-state or national real estate processing environment. • Excellent communication skills, both verbal and written • Ability to build strong relationships with clients and work collaboratively with internal teams • Strong organizational skills and attention to detail • Ability to prioritize and manage multiple tasks in a fast-paced environment • Experience with Resware, a plus! • Strong problem-solving skills • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

🏖️ Avantages

• Health, dental, and vision benefits • Employer-paid disability and life insurance • Flexible spending accounts • 401K with company match • Paid time off and company-paid holidays • Wellness resources