Director, College Savings – CS Management

🕒 il y a 2 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 31%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ascensus

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2000

💼 Conseil

🛡️ Assurance

💸 Finance

💰 Secondary Market en 2019-02

Consulting • Insurance • Finance

Ascensus est une entreprise qui valorise ses collaborateurs et met l'accent sur une culture guidée par des principes tels que l'intégrité, la qualité et un engagement envers des normes élevées. Elle fournit des services administratifs et de tenue de dossiers, se concentrant sur l'aide aux individus pour atteindre une retraite financièrement sûre et pour garantir une éducation de qualité aux enfants. Ascensus s'engage pour la diversité, l'inclusion et l'égalité des chances, en offrant un environnement de travail gratifiant. L'entreprise propose également un large éventail d'avantages à ses employés, y compris le refinancement des prêts étudiants et des programmes de vie saine.

Description

• Lead and build a centralized support organization for Government Savings Operations (529/ABLE/SFRP) • Own operational support functions including reporting and analytics, forecasting and planning, SLA governance, quality monitoring, event coordination, and problem resolution • Establish a scalable operating model by consolidating existing capabilities and developing new capabilities • Oversee approximately 20 direct and indirect reports, including two managers, associates, analysts, and global dotted-line resources • Own and transform operational reporting through automation, optimization, AI-enabled tools, Power BI, and internal reporting systems • Deliver timely insights across productivity, quality, budget, SLA performance, and operational effectiveness KPIs • Develop scalable reporting infrastructure and enable near real-time operational visibility • Expand problem resolution to include root cause analysis and systemic improvement • Provide analysis and recommendations to senior leadership, identifying risks, inefficiencies, and automation opportunities • Partner with operations, finance, technology, and business teams on forecasting, capacity planning, budgets, data quality, reporting, and system functionality • Oversee SLA reporting and performance against contractual and internal commitments • Establish performance reporting, feedback loops, and quality-monitoring routines • Identify and eliminate manual data-entry processes through automated solutions and controls • Lead Problem Resolution and Operational Support teams, providing leadership, coaching, and development • Coordinate operational calendars for corporate actions, conversions, fund events, and related activities • Lead and oversee User Acceptance Testing activities for operational and system changes • Ensure confidential data is protected and handled according to organizational policies • Reinforce organizational values, including I-Client Service philosophy and People Matter, Quality First, and Integrity Always®

🎯 Exigences

• Bachelor’s degree with 10+ years of professional experience • 7+ years of leadership experience in operations, analytics, or financial services • Experience building or transforming teams and functions, including combining existing processes and developing new capabilities • Strong background in reporting, analytics, and data-driven decision-making, with experience developing end-to-end reporting solutions • Experience with reporting and visualization tools such as Power BI • Experience with data transformation, automation, and AI-enabled analytics strongly preferred • Demonstrated ability to identify and implement process improvements and automation opportunities, including reduction of manual data entry and reporting activities • Experience supporting forecasting, capacity planning, and budget processes in an operations environment • Proven ability to measure and analyze KPIs such as productivity, quality, SLA performance, and financial metrics • Experience leading or supporting SLA governance and operational performance reporting • Strong analytical, problem-solving, and critical thinking skills with attention to detail • Experience managing or expanding problem resolution or escalation functions, including root cause analysis • Ability to operate effectively in a fast-paced, evolving environment with multiple priorities • Excellent leadership, communication, and stakeholder management skills • Experience working in matrixed or global environments with dotted-line relationships preferred • Knowledge of 529 and/or ABLE savings plans preferred but not required • Willingness to travel as needed for business and development

🏖️ Avantages

• Equal Opportunity Employer • Willingness to travel as needed for business and development • Employer will never ask candidates for payment or require equipment purchases (fraud-prevention assurance)

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