VIP Travel Consultant, Media & Entertainment

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BCD Travel

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2006

💼 Conseil

📦 Logistique

🏨 Hôtellerie

Consulting • Logistics • Hospitality

BCD Travel est une entreprise leader dans la gestion des voyages d'affaires qui simplifie la conversation autour des déplacements professionnels en offrant des solutions et services intégrés pour répondre à divers objectifs de programme. Avec un réseau mondial couvrant plus de 100 pays, BCD Travel propose des services de gestion de voyages personnalisés, des solutions de gestion des risques et des outils innovants pour améliorer l'expérience de voyage des organisations et de leurs employés. Leur expertise dans l'industrie du voyage leur a valu de multiples reconnaissances, et ils s'engagent envers la durabilité et l'optimisation des programmes de voyages d'affaires.

Description

• Expertly use BCD Travel tools and systems to fulfil client requests accurately and efficiently • Manage travel requests via telephone, mobile phone, email, text messaging, WhatsApp, and other client-preferred communication channels, always delivering exceptional VIP service • Search, create, modify, and confirm complex domestic and international travel reservations • Act as the primary point of contact for executive-level, VVIP and Media & Entertainment travellers, providing proactive travel consultation and support • Fulfil all travel requests in accordance with DOT, TSA, passport, visa, and immigration requirements • Apply expert knowledge of airline, hotel, rail, chauffeur and car rental supplier rules and fare regulations • Manage schedule changes, disruptions, ticket exchanges, reissues, refunds, and complex itinerary amendments • Proactively monitor and track traveller movements and flights, identifying delays, cancellations, schedule changes, and operational disruptions before they impact the traveller • Provide immediate assistance and alternative travel solutions during irregular operations to ensure seamless travel experiences • Support a 24-hour, 365-day-a-year operation, ensuring continuous service and flight monitoring for VIP and high-profile travellers across multiple time zones • Maintain and develop current knowledge of industry developments, airline policies, travel regulations, and supplier updates • Upon joining the team, provide coverage for existing VVIP accounts during periods of annual leave, absence, or increased workload, ensuring continuity of service and maintaining the highest standards of client support.

🎯 Exigences

• Proven experience servicing VIP, VVIP, Executive, Media & Entertainment, or celebrity travellers • Advanced proficiency in both Sabre and Amadeus GDS systems • Fully competent in creating and managing reservations from start to finish, including air, hotel, rail, car rental, private jets and chauffeur bookings and meet and greet • Expert knowledge of ticketing, fare construction, exchanges, reissues, refunds, queues, and Phase 4 quality control processes • Strong understanding of airline fare rules, ticketing requirements, and travel industry procedures • Experience proactively tracking flights and managing travel disruptions in a fast-paced, high-touch service environment • Excellent verbal and written communication skills in English • Strong organisational, problem-solving and customer service skills, with the ability to remain calm under pressure • Flexibility to work within a 24/7/365 service environment, including evenings, weekends, public holidays, and on-call support when required.

🏖️ Avantages

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated