Senior Customer Success Manager

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Bell Media

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2010

📱 Médias

📡 Télécommunications

💰 Funding Round en 2005-12

Media • Advertising • Telecommunications

Bell Media est une entreprise canadienne de premier plan spécialisée dans la création de contenu, avec un portefeuille diversifié dans la télévision, la radio, la publicité extérieure et les médias numériques. Elle exploite les plus grandes marques médiatiques du Canada, fournissant des réseaux de télévision tels que CTV et Noovo, 35 chaînes locales, 4 services de télévision payante et 25 chaînes spécialisées, dont TSN et RDS. En tant que plus grand diffuseur de radio du pays, Bell Media gère 103 stations à l'échelle nationale. L'entreprise propose également des actifs numériques de premier plan et de la publicité extérieure via Astral. Avec la Bell Marketing Platform, un outil en libre-service pour les entreprises, Bell Media utilise son vaste réseau et ses données propriétaires pour fournir des solutions publicitaires précises et efficaces sur plusieurs plateformes et groupes cibles.

Description

• Own and build strong relationships with your clients as a trusted business partner • Drive digital marketing strategies and campaigns for your clients that achieve measurable results • Own and deliver regular monthly business reviews, presenting performance insights and strategic recommendations to client stakeholders • Ensure the timely and successful delivery of our solutions according to the client's desired outcomes • Track and report on key marketing metrics • Proactively communicate internally and externally • Collaborate with sales on renewals, expansions, and upsell opportunities in pursuit of a monthly revenue goal • Maintain accurate and up-to-date client records across internal platforms and CRM tools • Assist with high-priority requests or issue escalations as needed

🎯 Exigences

• Bachelor's Degree (B.S./B.A.) Business, Marketing, or Management, or related field. • Three to five years of experience in a customer service role, required. • Having supported clients for SEM, SEO, email marketing, website creation or social network products, required. • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a home service organization. • Proven knowledge of and experience working within the home services industry • Knowledge of all Digital Marketing channels including SEO, SEM, Facebook, Instagram, Display, email marketing and web design • Ability to deliver client-focused solutions based on customer needs • Strong interpersonal skills and the ability to problem solve with customers and internal stakeholders • Excellent listening, negotiation, and presentation skills • Excellent verbal and written communications skills • Great attitude, and remarkable ability to build rapport in the initial conversation and throughout client lifecycle • High competency to move between software platforms to complete tasks • Proven knowledge of digital marketing solutions • Ability to analyze and report on marketing data • Ability to work in a fast paced environment

🏖️ Avantages

• Group Health Insurance, including Medical, Dental, and Vision • Flexible Vacation Policy • 401k Retirement w/ company matching • Supplemental Benefits (i.e. STD, LTD, Life)