Technical Consultant Team Manager

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Beyond20

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Beyond20 est un partenaire Elite de ServiceNow, spécialisé dans la gestion des services informatiques et les solutions transformatrices. L'entreprise s'efforce d'améliorer la vie professionnelle de ses clients en offrant divers services, tels que l'évaluation du modèle de maturité ITIL, la mise en œuvre de ServiceNow, les services gérés, et bien plus encore. Beyond20 dessert une large gamme d'industries, dont le gouvernement, l'éducation, le commerce de détail, et la santé. Elle s'engage à fournir des résultats rapides en s'appuyant sur les meilleures pratiques en gestion de portefeuille de services et à améliorer l'efficacité organisationnelle grâce à des flux de travail et des tableaux de bord personnalisés. Avec un fort accent sur les relations clients et des services de conseil sur mesure, Beyond20 vise à apporter des améliorations significatives dans la livraison des services informatiques et la gestion de projet pour ses clients.

Description

• Coach, mentor, and develop Technical Consultants through regular 1:1 meetings and individualized development plans • Conduct quarterly performance and bonus reviews for direct reports • Provide performance feedback and partner on promotions, compensation recommendations, performance improvement plans, and employee development activities • Reinforce Beyond20 technical standards and development practices, including update set hygiene, story hygiene, documentation, testing, communication protocols, time entry, and development best practices • Spot-check technical work and address recurring technical challenges with Technical Architects and Delivery Leadership • Monitor team utilization, staffing risks, workload concerns, performance issues, and employee development needs • Review and approve non-billable time and ensure internal initiatives create business value • Support recruiting and onboarding through resume reviews, interviews, hiring recommendations, and onboarding • Provide technical guidance on complex technical or customer challenges • Participate in project leadership discussions and customer meetings when support or coaching is beneficial • Continue customer delivery as a billable Technical Consultant or Technical Architect • Maintain an annual utilization target of approximately 75% • Collaborate with the TCO Director, Delivery Leadership, Technical Architects, and project teams

🎯 Exigences

• Current Beyond20 Technical Consultant or Technical Architect in good standing • Demonstrated technical expertise across the ServiceNow platform • Proven ability to mentor, coach, and develop others • Strong customer-facing consulting and communication skills • Excellent organizational, planning, and time management skills • Ability to balance customer delivery with people leadership responsibilities • Consistent demonstration of Beyond20's values, professionalism, accountability, and commitment to quality • Experience leading or mentoring technical teams preferred • Experience interviewing, hiring, and onboarding technical talent preferred • Experience providing performance feedback and supporting employee development preferred • Multiple ServiceNow certifications with a demonstrated commitment to continued professional development preferred • Approximately 75% annual utilization target

🏖️ Avantages

• Quarterly bonus reviews for direct reports are part of the compensation/performance process • Certifications and continued professional development supported through individualized development plans • Mentoring, stretch assignments, project experience, training, and knowledge-sharing opportunities • Career development and advancement preparation toward Senior Technical Consultant and Technical Architect roles