Travel Consultant

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $46 200 - $85 800 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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American Express Global Business Travel

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2014

💼 Conseil

📦 Logistique

🏨 Hôtellerie

Consulting • Logistics • Hospitality

American Express Global Business Travel est une entreprise offrant des services complets de gestion des voyages d'affaires. Elle propose des solutions technologiques pour aider les entreprises à gérer et optimiser efficacement leurs programmes de voyage, fournissant une gamme de services comprenant les réservations, le respect des politiques de voyage, la gestion des dépenses et la génération de rapports. L'entreprise soutient des clients dans le monde entier, répondant à un large éventail de besoins linguistiques et culturels, et vise à améliorer les expériences de voyage d'affaires grâce à l'innovation dans l'industrie du voyage.

Description

• Advise and arrange travel for corporate business customers, including individuals and groups • Arrange and book domestic and international business travel across air, road, rail, and accommodations • Communicate with customers by telephone, chat, email, and/or back office systems • Provide proactive travel advice and sell additional services while adhering to clients’ travel policies • Work independently and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics • Provide high-touch service and creative, timely travel solutions for top clients

🎯 Exigences

• 5 years of experience in travel, preferably business travel • Understanding of fares and ticketing rules for car, air, and hotel • Native GDS expertise in Sabre • Professional written and verbal communication • Attention to detail • Integrity and ability to protect personal traveler information • Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation experience • Ability to resolve customer issues quickly and independently • Teamwork and openness to feedback • Availability for day, evening, overnight, weekend, and holiday shifts in a 24/7 operation

🏖️ Avantages

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for the employee and immediate family • Weekly deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global INclusion Groups • Reasonable accommodation for qualified individuals with disabilities