Professional Services Consultant I

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Absorb Software

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2003

💼 Conseil

📣 Marketing

🏥 Santé

💰 €59 000 000 Private Equity Round - Absorb LMS en 2017-09

Consulting • Marketing • Healthcare

Absorb Software est un fournisseur de système de gestion de l'apprentissage (LMS) alimenté par l'IA qui propose une plateforme cloud pour la formation en entreprise, l'intégration, la conformité, le perfectionnement, l'éducation des clients et le renforcement des partenaires. Sa plateforme SaaS inclut l'édition de cours, une vaste bibliothèque de contenus, des rapports et analyses, des intégrations avec les systèmes HCM/CRM, un e-commerce pour la vente de cours, et des agents IA pour personnaliser l'apprentissage et simplifier l'administration. Absorb s'adresse aux équipes RH, L&D, conformité, réussite client et partenaires dans les organisations de toutes tailles, en mettant l'accent sur l'évolutivité, la sécurité et un ROI mesurable.

Description

• Scope, plan, and deliver paid engagements covering LMS administration and technical configuration • Lead discovery and requirements sessions with client stakeholders • Turn requirements into statements of work with milestones, deliverables, and acceptance criteria • Run engagements across client HR, IT, L&D, and compliance teams • Escalate jeopardized project scope or deadlines to the Manager, Professional Services • Configure Absorb LMS environments, including departments, roles, enrollment rules, workflows, branding, and e-commerce settings • Advise clients and coordinate with internal stakeholders on data migration, SSO, REST API use, and scheduled data feeds • Work with Technical Services on implementation build and testing • Manage concurrent engagements, tracking budget, timeline, and scope • Report engagement status to clients and internal leadership • Maintain configuration records, decision logs, and handover notes • Provide consulting support to internal teams on LMS administration and data questions

🎯 Exigences

• 3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company • Hands-on administrator experience with at least one commercial LMS, such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning • Experience carrying multiple concurrent projects with separate budgets, timelines, and stakeholder groups through sign-off • Working knowledge of SAML 2.0, OIDC, REST APIs, and flat-file data feeds • Comfort building reports, validating imports, and explaining results to non-technical stakeholders • Familiarity with SCORM, xAPI, AICC, and HRIS or HCM integrations is an asset • PMP, CAPM, or comparable project management training is an asset • Bachelor’s degree or equivalent practical experience • Must pass pre-employment background screening, including a criminal record check • Must provide proof of legal eligibility to work in the country applied to without sponsorship

🏖️ Avantages

• Fully remote-first work with flexible work arrangements • Comprehensive health and wellness benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Career growth and internal mobility opportunities • Employee-driven DE&I programs