Bilingual Customer Service Representative

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Beyond Finance

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💸 Finance

💳 Fintech

👥 B2C

💰 €110 000 000 Debt Financing en 2021-02

Finance • Fintech • B2C

Beyond Finance est une société de services financiers qui propose des solutions de consolidation et de gestion de dettes pour aider les individus à dépasser leur situation d'endettement. Ils offrent des options personnalisées pour réduire les frais et les intérêts, et visent à réduire les paiements mensuels des dettes souscrites de 40 % ou plus. Beyond Finance accompagne ses clients à travers un programme structuré conçu pour éliminer les dettes généralement en 24 à 48 mois, en utilisant une application mobile conviviale pour la gestion du programme. Malgré les impacts potentiels sur les scores de crédit, leurs services ont eu un impact positif sur plus de 700 000 clients, offrant des prêts de consolidation allant de 1 000 $ à 100 000 $. Ils se concentrent également sur la satisfaction client, recevant des évaluations élevées sur des plateformes telles que Trustpilot.

Description

• Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs • Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner • Employs strong interpersonal skills to handle difficult calls courteously and professionally • Thoroughly documents request outcomes for accurate tracking and analysis • Work efficiently and effectively to independently resolve client requests, both as a team and independently • Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner • Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts • Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems • Handle a high volume of clients in a work from home call center environment

🎯 Exigences

• 1 year call center experience (Required) • Bilingual - Spanish (Required) • Reliable, High Speed, Internet connection (Required) • Technical proficiency with Client Relationship Management system (CRM) • Strong customer service orientation • Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must • Effective problem solver • Effective at time management, planning & organizing tasks and time • Ability to understand and empathize with customer issue(s) • Ability to work from home in a distraction free environment

🏖️ Avantages

• Considerable employer contributions for health, dental, and vision programs • Generous PTO, paid holidays, and paid parental leave • 401(k) matching program • Merit advancement opportunities • Career development & training