Client Success Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $85 000 - $125 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Big Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2010

🧘 Bien-être

⚕️ Assurance santé

☁️ SaaS

💰 €75 000 000 Series C en 2022-01

Wellness • Healthcare Insurance • SaaS

Big Health est une entreprise dédiée à rendre les soins de santé mentale efficaces accessibles grâce à des solutions numériques. Ils offrent une plateforme complète avec des programmes tels que Sleepio, Daylight et Spark Direct, qui aident les individus à améliorer le sommeil, gérer l'anxiété et améliorer l'humeur, respectivement. Big Health s'adresse aux employeurs, aux régimes de santé et aux consultants en avantages sociaux, visant à surmonter les obstacles aux soins de santé mentale tels que la stigmatisation, les difficultés financières et les problèmes d'accès. Leur mission est d'habiliter les personnes et les organisations à prendre en main leur santé mentale avec des programmes numériques basés sur des preuves qui sont inclusifs, évolutifs et abordables.

Description

• Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products. • Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations. • Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction. • Think strategically and work cross-functionally to troubleshoot client requests. • Take responsibility for up-sell opportunities and contract renewals. • Become a product expert and internal champion for clients' needs as our offerings evolve. • Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients.

🎯 Exigences

• Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders • Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment • Ability to act proactively to influence key stakeholders and drive decisions • Strong executive presence and ability to communicate confidently with senior benefits leaders • Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success • Clear, collaborative communication skills and a willingness to support your Big Health team • Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable • An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred • Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Client Success Manager

🏖️ Avantages

• Enjoy benefits including a generous vacation policy • Professional development fund • Flexible working arrangements • Competitive salary packages including stock options