Client Success Manager

🕒 il y a 14 jours

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BizLibrary

Site WebLinkedInTous les Emplois

51 - 200 employés

🛍️ eCommerce

📚 Éducation

👥 RH Tech

💰 Private Equity Round en 2018-12

eCommerce • Education • HR Tech

BizLibrary est une plateforme de formation et de développement conçue pour améliorer les compétences et la productivité des employés grâce à des programmes de formation complets. L'entreprise propose des solutions pour la culture de conformité, la montée en compétences et le perfectionnement des employés, ainsi que le soutien au développement du leadership au sein des organisations. La plateforme de BizLibrary comprend une bibliothèque de contenu sélectionné, un système de gestion de l'apprentissage (LMS), et une gamme de cas d'utilisation tels que la conformité annuelle, l'intégration, le développement du leadership et la formation au travail à distance. Elle vise à améliorer l'engagement, la rétention et la performance des employés grâce à une variété de ressources et d'outils de formation. BizLibrary est reconnue pour créer des solutions d'apprentissage percutantes qui répondent aux différents besoins des entreprises.

Description

• Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities • Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies • Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement • Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment • Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources • Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle • Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement • Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness • Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope

🎯 Exigences

• 3+ years of experience in customer success, consulting, or account management within a SaaS environment • Demonstrated ability to drive adoption and customer engagement across a portfolio of clients • Strong ability to build relationships and influence stakeholders, including program owners and leadership • Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities • Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment • Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations • Experience collaborating cross-functionally (sales, product, support) to support customer outcomes

🏖️ Avantages

• Work from anywhere within the US for most roles • Competitive Salary • Medical, Dental, and Vision Insurance • Flexible PTO • 401K - 100% vested with ~4% match • 12 Paid Holidays • Company Laptop • Reimbursement for home office expenses • Employee Referral Bonuses • Short-Term and Long-Term Disability Insurance • FSA & HSA Options • Life Insurance • Personal and Professional Development • Employee Assistance Program (Mental Health) • Parental Leave + baby bonus