Senior Manager, Digital and Payment Solutions

🕒 il y a 11 jours

🇺🇸 États-Unis – Télétravail

💵 $117 200 - $157 500 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Blackbaud

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 À but non lucratif

🤝 B2B

💰 €6 500 000 Series A en 2000-02

SaaS • Non-profit • B2B

Blackbaud est une entreprise de logiciels cloud qui développe des solutions intelligentes pour l'impact social, en se concentrant sur les organisations à but non lucratif. Elle fournit des produits et services pour la collecte de fonds, la gestion des donateurs, l'engagement, et des solutions cloud spécifiques au secteur pour aider les associations caritatives, les institutions éducatives, et d'autres organisations à mission à avancer plus rapidement et à travailler plus intelligemment. Blackbaud propose également des formations, du support, des ressources pour développeurs, une place de marché pour partenaires, et des recherches sectorielles via le Blackbaud Institute. L'entreprise met l'accent sur la confidentialité, la sécurité, et la responsabilité sociale d'entreprise.

Description

• Own portfolio performance across revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a defined product-aligned Professional Services portfolio • Lead delivery execution to improve predictability, quality, time to value, customer experience, and escalation management across implementation, Advisory+, Managed Services, and related delivery motions • Translate product pillar priorities, Customer Success objectives, and Professional Services financial targets into portfolio operating plans, team priorities, and measurable delivery outcomes • Partner with Process Architecture to translate portfolio delivery practices into repeatable standards, scalable workflows, automation-ready processes, and clear operating expectations across Professional Services • Partner with Delivery Orchestration to identify, prioritize, and adopt tooling, automation, AI-enabled delivery practices, and Forward Deployed Engineer support • Partner with Product, Sales, Customer Success, Support, Renewals, and Services leadership to align roadmap readiness, service offerings, customer outcomes, and product feedback loops • Use portfolio insights, delivery metrics, and operational trends to identify risks, improve delivery performance, support renewal readiness, and strengthen value realization • Drive adoption of standardized delivery practices and scalable operating rhythms while informing decisions on delivery by Blackbaud teams, global delivery centers, partners, automation, or Forward Deployed Engineers • Develop and lead global delivery teams with clear expectations, coaching, workforce planning, role clarity, engagement, retention, and leadership accountability

🎯 Exigences

• 5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams with accountability for business outcomes • 3+ years of people leadership experience, including coaching, performance management, workforce planning, role clarity, prioritization, and developing team capability • Demonstrated ability to manage financial and operational performance, including revenue attainment, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes • Strong working knowledge of professional services delivery models, customer value realization, implementation quality, services offerings, operational reporting, and process improvement practices • Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders to align delivery execution, roadmap readiness, customer outcomes, and escalation resolution • Experience leading multisite, international, or globally distributed teams is preferred • Ability to use data and operational insights to identify risks, improve delivery performance, strengthen adoption, and support renewal readiness • Comfort leading through ambiguity, organizational change, portfolio complexity, and evolving delivery models, including automation, global delivery, and Forward Deployed Engineer integration

🏖️ Avantages

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program