Director, Operations

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $125 000 - $175 000 / an

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Bloom

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2018

💼 Conseil

👥 RH Tech

📚 Éducation

Consulting • HR Tech • Education

Bloom est un cabinet de conseil en ressources humaines et en diversité, équité et inclusion (DEI) qui se consacre à aider les entreprises à créer de meilleures expériences de travail. Depuis 2017, Bloom propose des services RH fractionnés, des formations en diversité, équité et inclusion, ainsi que des solutions de recrutement adaptées aux besoins de ses clients. Avec pour mission de construire des équipes inclusives et efficaces, Bloom vise à transformer les cultures d'entreprise et à améliorer l'expérience des employés grâce à des politiques RH stratégiques et un soutien dédié.

Description

• Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders. • Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns. • Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays. • Drive volume forecasting, labor staffing, carrier capacity, and contingency planning for peak periods. • Build and maintain the operations scorecard and deliver regular performance readouts to leadership. • Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance. • Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI. • Build, manage, and develop the Operations team as it scales. • Support leadership on channel expansion, launches, and new 3PL onboarding; partner with Product, Marketing, and Growth on launches and demand-driven volume.

🎯 Exigences

• 7–10 years of experience in DTC/eCommerce operations, fulfillment, logistics, or supply chain, including senior or lead-level scope. • Proven experience managing 3PL partners and multi-node fulfillment networks at scale. • Business acumen with the ability to partner effectively across Finance, Product, and Marketing. • Strong working knowledge of OMS and WMS platforms; proficiency in Excel/Google Sheets • Track record of leading cross-functional operational initiatives that delivered measurable cost, speed, or accuracy improvements. • Experience with peak-season planning (volume forecasting, labor staffing, carrier capacity) in a high-growth environment. • Experience supporting cross-border (Canada/U.S.) operations preferred. • Experience managing Customs (Duties & Tariffs) and Imports (Taxes) is an asset. • Proven ability to manage & find efficiencies in optimizing inventory management costs while minimizing lost sales and out of stocks. • Clear understanding of and ability to proactively communicate supply chain KPIs.

🏖️ Avantages

• Annual salary range: $125,000–$175,000 • Performance bonus • 3 weeks paid vacation per year • 5 additional flex days • Health benefits • $250 annual period & menstrual wellness budget • $1,000 annual Poppy & Peonies product allowance • $400 home office setup allowance