Director of International Operations and Logistics

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Comfrt

Site WebLinkedInTous les Emplois

51 - 200 employés

🍽️ Alimentation et boissons

🏥 Santé

✈️ Tourisme

Food & Beverage • Healthcare • Travel

Comfrt est une marque de vêtements en vente directe aux consommateurs et un détaillant de commerce électronique basé sur Shopify, axé sur des vêtements où le confort est primordial. L'entreprise propose des hoodies (y compris des hoodies légèrement pondérés pour réduire l'anxiété), des vêtements de détente, des couvertures, des accessoires de voyage, des articles pour enfants et animaux de compagnie, et divers accessoires. Elle gère un programme d'ambassadeurs et une application mobile. Son message met en avant des vêtements de style de vie confortables et fonctionnels, ainsi que des ventes en ligne directes aux consommateurs (DTC).

Description

• Lead strategy, execution, and optimization of international operations across all non-US markets. • Own international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness. • Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards. • Own DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across shipping regions. • Partner with CX, Planning, Merchandising, Marketing, and Tech to align international priorities with company initiatives. • Analyze shipping cost, on-time delivery, cancellation, and returns metrics to identify trends and opportunities. • Lead, coach, and develop the international ops team, fostering accountability and continuous improvement.

🎯 Exigences

• Min 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain. • Proven track record leading international 3PL, carrier, and freight partner relationships at scale. • Deep understanding of cross border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategy. • Experience launching new international markets end to end (systems, carriers, compliance, launch planning). • Strong commercial acumen with experience owning landed cost, cost to serve, and margin levers. • Advanced proficiency with Excel/Sheets; comfort with BI tools (Looker, Tableau, Power BI) and OMS/WMS platforms. • Experience working in a high growth ecommerce or retail environment; Shopify experience a plus. • Strong leadership, coaching, and team development skills with a track record of building high performing global teams. • Excellent written and verbal communication skills with the ability to influence across regions and time zones.

🏖️ Avantages

• generous paid time off • company-covered health insurance • 5% 401k match • discounts on all Comfrt products